Product seems ok; no manual included; customer service unhelpful; sales team harasses you Product - Solo System - received timely, no issues. Outer box was damaged but inside box was fine. Sales Team - harassment level number of calls/texts/voicemails. They just do not stop even after telling them to stop contacting. Customer Service - not helpful. Manuals were not included with the shipped product based on claims that they do everything "digitally." Sounds more like being cheap on printing proper manuals to include with products. That in itself is bizarre given prices of the products. Was told to call a number to get a copy, or "use my phone" when I mentioned I will not be reading a manual on a laptop. I don't think including a manual with the product is an unreasonable request. By the way - every other company with any sort of a product does (even on 20 dollar Amazon items).

Great Experience! I spoke with Jeremiah on 2 different days as well as texting. He was very knowledgeable, friendly and answered all my questions. I also appreciate that I never felt pressured to make a purchase. He let me have time to think about it and talk with my husband. I would absolutely recommend him as well as Sunlighten if any of my friends or family are interested in a sauna.

Absolutely love my Sunlighten Signature… Absolutely love my Sunlighten Signature 2! Not only is the quality amazing but they are not kidding when they say you will feel the difference between theirs and another infrared. I’ve been using a sauna at a gym for over a year and could tell the difference instantly. Sales were super knowledgeable and great to work with. One minor hiccup with shipping which honestly was on the shipping company but Sunlighten made it right immediately. Would recommend this company to anyone in the market for a sauna.

Top notch service! Top notch service! Contacted Evan with a question about ordering product. Instead of just answering my question, he took the next step and put in the order on my behalf. I wasn’t expecting this above and beyond effort and was grateful for how easy he made the process. Thank you!

Best Purchase for Self Care I had been paying a monthly membership fee at a business near my house to use their Amplify Infrared sauna for almost 2 years. I finally purchased the smaller Signature sauna for my home. It was assembled yesterday and I used it for the first time last night and it was fantastic! So much more relaxing to experience in your own home. My sales person, Jeremy was great during the sales process. He patiently answered all of my questions and is very friendly and professional. I’m very happy with my purchase and it probably would never have happened if I hadn’t met Jeremy.