Stick with TurboTenant. Everything works great, the application process is smooth, even the nice touch of prospect's ID picture. I really appreciate the background check, and the credit score. Two things I'd LOVE to see added, would be references verification with previous landlord, or two; and job/income verification. Small landlords, that are not "LLC", have problems doing that in person. Because we're private entities, and employers and previous landlords do NOT want to talk to us about that. Other than that, all positives.

We have multiple accounts with them for… Update: TurboTenant just went ahead and cancelled our accounts without notifying us. When we enter our emails we get a message that says no accounts have been found. Was it because of this review? We are paying separately for each account and at this point we just stranded. We have over 30 tenants that now are just unable to access their info on TurboTenant or submit a payment. We have multiple accounts with them for different owners we manage properties for and we just noticed that text messages from one owner's account are showing on another account and vice versa. We reached to them and basically they said this is because we have too many tabs open and access accounts through so many devices. Really sad how they put the burden of their incompetence in our shoulders. This is very typical from TurboTenant. Not the first time they just wash their hands and fail to take ownership for the technical issues they have. This is also a huge privacy concern, tenants communicate private info all the time and they no longer have the certainty that their info is being well protected.

Helpful Support TurboTenant support staff is so helpful! I have never had an issue that they couldn't solve. And I made a suggestion about being able to share work orders with maintenance workers via email, and they added that as a feature! I feel like they really listen to their users and are constantly trying to improve their product.

I like the auto reminders to tenant I like the auto reminders to tenant. I like all the necessary forms available at my fingertips. Customer service has been helpful. I feel less pressure to always have to be on top of the rental process. There is adequate guidance and resources to alleviate a lot the stress of being a landlord.

My account was suspended without… My account was suspended without explanation or notice. Same thing happened to my daughter. Listings were completely legit and professional in every way. Crickets when sent help/support email so that is a worthless waste of time. Filed a complaint with BBB. Cannot reach a person using their phone number. Prompt hangs up without giving any option to speak to anyone, simply refers you back to the inept and nonfunctioning help/support email address. BEWARE if you're a customer. They CLEARLY could not care less about customer service.