Helpful Support TurboTenant support staff is so helpful! I have never had an issue that they couldn't solve. And I made a suggestion about being able to share work orders with maintenance workers via email, and they added that as a feature! I feel like they really listen to their users and are constantly trying to improve their product.

Love the Customer Service My situation was complicated - and still is, but TT customer service is extremely helpful and responsive. I would highly encourage any landlord to subscribe to the premium service. It's a must-have for tricky situations. I have always had excellent response times. I also love that they track our conversations. A great document just in case I ever needed it.

Terrible site and poor customer… Terrible site and poor customer service. Will not allow me to post since I have more than one apartment available. They also assume everyone that posts owns each property. Most do not. I would avoid this site.

Stick with TurboTenant. Everything works great, the application process is smooth, even the nice touch of prospect's ID picture. I really appreciate the background check, and the credit score. Two things I'd LOVE to see added, would be references verification with previous landlord, or two; and job/income verification. Small landlords, that are not "LLC", have problems doing that in person. Because we're private entities, and employers and previous landlords do NOT want to talk to us about that. Other than that, all positives.

The idea of TurboTenant is great but… The idea of TurboTenant is great but the app and execution are both lacking. I’ve been using it for a few years and still have trouble accessing leases or payments among the larger issues, clearing out old leads or tenants who have moved, as example of stuff that could be done better.