They are improving They are improving. I have found that sometimes drivers pick up the reservation last minute but although that makes you anxious to know someone is coming there hasn't been a time that no one has come. The only slight negative is that the drivers are very robotic and don't converse or make conversation to make it a personal feel.

Everythng worked out superbly Everythng worked out superbly. Our driver David was waiting for us and let us know where to find him, which we easily did. The ride from the Newark Airport to Baltimore was uneventful.The car was comfortable and the ride was easy, and David took our heavy bags to our front door..We experienced excellent service. We will probably use it again.

LUXY is the BEST! We use Luxy Ride all the time! I love them because the booking process is simple, the drivers are always on time and professional, and the price is right!

STAY AWAY!! Plenty of better services available. They were late picking us up (arrival 10 minutes after we already had our bags; 30 minutes past pick-up time) and didn’t provide the additional services we paid for (which was also why we chose the company in the first place). Upon letting the company know, the only response we received was a partial refund which didn’t even cover the service we did not receive. We just decided to never use the company again instead of fighting them further. Now, we realize this is common practice for this company and a regular complaint. STAY AWAY!!

Not affordable or convenient The driver had a conversation with another person on speaker phone for the majority of our ride. When we asked about adding a stop, the driver made it seem like the biggest inconvenience. We spoke to the company and they informed us it would be $10 extra for the stop, but they charged us $40 a few days later. Very hard to get a hold of someone on the phone to address this issue.