Got there in the end I fully expected to waste my money buying this but the software worked and I managed to transfer all WhatsApp messages from my old Samsung to an iPhone. I followed their documentation and when I got stuck I got in touch with customer service - they replied quickly and guided me through the process. This in itself is quite long (we’ve got WhatsApp to thank for not making that easier). In any case I was happy with my purchase and relieved I didn’t lose years of messages.

DO NOT BUY THIS SOFTWARE!! DO NOT BUY THIS SOFTWARE!!! This is such a scam of a software...you'll pay almost 30 usd upfront and won't have any guarantee that the service will work and from what you can read in many reviews it doesn't work for many people. It's overly complicated and I've tried following the instructions a hundred times but then just gave up because it would just back up some bits of historic data but far from everything so literally almost all my Viber data eventually got lost. The company selling this crappy licence is also not responsive so don't expect to get your money back when your transfer doesn't work. Such a scam. True that Viber itself is a useless app with this shady policy of not allowing for a normal data transfer when switching phones and platforms (unlike Whatsapp for example which makes it easy peasy via Smart Switch), but it's really unfair for someone to charge so much for a licence that doesn't do anything and then isn't even willing to offer a refund for it. I call this s scam and if I lost my money I hope I can at least save someone else from making the same mistake.

Backuptrans delivers the impossible! I have recently moved from Android to iOS only to realize the huge obstacles of moving my years of chat history to the new platform. Officially the answer is that you need to forget your old messages/ WhatsApp history/ Viber history. Looking around for a solid solution Backuptrans has been my dream come true software. I moved EVERYTHING to iOS! Yes! And I am happy It is a bit techie software environment but take a breath, follow the instructions and you will manage it!!!

Absolute waste of money Absolute waste of money. You will be lucky to get it to work and am surprised that so many are so positive about this software. Very little customer support and repetitive answers to attempt to put it right. They continually say to reboot and do the same things over. Struggling to get my money back even though I have asked for this many times. Cannot spend any more time on this. The software requires a high standard of understanding and asks you to follow a complex instructions to carry out the change from android to iphone transfer. It is deliberate that they sell many versions of it so that you spend and dont bother asking for money back. Registration of the software an absolute pain as it worked first time but then it doesnt work at all so only allows 20 whatsapp messages to be transferred. In short Rubbish.

COMPLETE WASTE OF MONEY, DO NOT BUY I have had a very similar experience to user gkmy. I wouldn't say I struggle with tech but I found the whole process unnecessarily complicated. It took me hours to try and migrate my mum's WhatsApp from her old android to ios and it almost bricked my mum's new iPhone 11. I had to give up at that point but I was obviously not happy. I initially bought the software to use on a PC and recently got a new mac and wanted to use my license key for my new phone too and apparently the licenses are not cross platform compatible so I have completely wasted my money and didn't even get the result I wanted. Customer service was very unhelpful also so I wouldn't recommend this software at all, please look at other alternatives.