I Was Scammed By Aweber! I received an email from Aweber, it had a video with information about a business. I followed the link and followed the details on the video, then lost my money. I spoke to Aweber customer service and they said it’s one of our members, if you’ve been scammed there’s nothing we can do, we protect our members. Allowing members to scam people and turning a blind eye is scandalous, shame on you Aweber! 9th Aug 2023 Aweber replied to me saying if you're scammed by our members it's not our problem, get a lawyer!

If I could give 0 stars If I could give 0 stars, I would. I recently wrote to this company, reporting abuse. Someone had literally harvested all the email addresses from my workplace and put us all on their mailing list. I raised the issue of spam which this company claims to have a zero intolerance policy of…and I’ve heard NOTHING. Not even an auto response email to say they got the complaint or that they’ll look in to it. Which basically makes them virtue signallers of the first order. You can’t claim, publicly that are on the side of someone who’s been spammed if you can’t even get it together to let that person know they’ve been heard. I’m So Sick Of companies claiming the moral high ground whilst not actually occupying it.

5***** for Emily - AWeber Support Service Emily G. (AWeber) was FANTASTIC! I appreciate her time and involvement in solving my FIRST Landing Page - extremely important for my self-confidence and business! She helped me optimize, set, publish, and post it on social media. Thank you so much for your help, Emily!

Customer service that listens! Online trouble tickets with other companies are sometimes a hassle - back and forth with a rep who doesn’t seem to take the time to actually read the request. This is not the case with AWeber! Mary H explained my account information in a clear and helpful manner. Just one message and I had the information I needed. Thanks!

Still taking my money after account closure After 'improvements' to their system in the spring of 2023, much of what I relied on to run my mailing campaigns no longer worked. Complaints were heard, but not acted on. It took a further six months or so until I had to the time to change my multiple lists to a different and hopefully better bulk email provider, during which time I continued to pay the monthly charge. I had asked for a discount to reflect the degraded level of service, but this was refused. Anyway, I finally transferred all my data out of the system and asked for the account to be closed. The system said this would be acted upon within one working day. Now, a week later, they have billed me the usual sum for the coming month. I was a client for around ten years, and would still be but for the 'improvements' that broke my business model. Aweber might be a good fit for many people still, but if they can't get a simple thing like closing an account right, it's not a good sign.