Great company Great company. I work directly with Kathleen and she is nothing short of amazing. She has quick and timely responses and is incredibly helpful. It is very apparent that she cares about helping us out through her impeccable attention to detail (we have 2000+ locations and growing). Can't recommend their services enough.

Lack of Commitment and Integration Issues with Reputation's Customer Service I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives. The lack of ownership and commitment from their team, excluding a few exceptions, is frustrating. Communication is sparse, follow-up meetings are canceled, and problem resolution is minimal. I would not recommend this system due to these ongoing integration problems. A reevaluation of their customer service practices is urgently needed.

Great Experience with Excellent Results My company is current a client of Reputation, and we could not be more happy with our experience. We first signed on with them to for business listing management and review requesting tools, then we added on the review responding feature and also just moved our customer surveys to their platform. We have seen our review volume increase drastically and have received a record number of reviews last month. We are a franchise model and our franchisees are pleased with the ease of the dashboard and app. Their technical support team also always meets our needs, and we get a lot of support from our Customer Success Manager and team. We plan to stay partnered with Reputation for a long time!

another poor data collection management… another poor data collection management company that is so out of reach with live information gathering.Reputation's claim of being an expert in reputation management is highly questionable. Throughout our engagement, it became evident that they lacked the necessary skills and knowledge to effectively manage our online reputation. Their strategies were outdated and ineffective, resulting in negligible improvements in our online presence. It felt like they were simply going through the motions without any genuine understanding of our unique business needs.

I had a Zoom interview with them I had a Zoom interview with them. It was the most unprofessional thing I'd ever witnessed, I'll spare the details. They discriminated against me because I'm in a wheelchair. Steer clear of this organization.