K Software was good but it's dead now - find somewhere else Once upon a time (3 years ago) they were very helpful and widely known for being excellent. I bought a code signing cert from them in the past and they were very helpful and everything worked well. Something has dramatically changed though - the reviews here have clearly crashed, and emails to their support now get an auto-response, and then absolute silence. It's impossible to complete basic processes for orders. I've been chasing them for support on a paid order with no response for weeks now. Sadly I think K Software is still taking orders but no longer really functions.

Waiting for 6 months to get an OV cert I've been trying for 6 months to renew a cert after paying for it. It goes like this. K Software takes the money. Sectigo doesn't issue a certificate for an unspecified reason. Communicating with them is impossible. K Software does not respond to any emails - refund requests or otherwise.

This company has gone bad This company has gone bad. I got software signing certificates from K Software since 2011. Never had an issue until 3 years ago, when I purchased a 4 year certificate but only received one for a 39 months. Was promised to get the remaining 9 months automatically at the end of the period, but all I get is spam emails. My emails about this issue remain unanswered, except for an automatic response.

I asked for a refund (order… I asked for a refund (order #1253727201) but they don't respond to emails. Looks like a scam. UPDATE: ksoftware responded to my review. Unfortunately, they are lying. 1. They GOT my emails as they created support tickets (tickets #45330, #44915, #44943, #44952, #44926). 2. The certificate has NOT been issued. Since ksoftware refuses to issue a refund, I will file a complaint at the Better Business Bureau. Next I will request a chargeback at my bank.

Support tickets but no replies, company seems dead I bought an eToken with a 3 year code signing certificate. Unfortunately, the certificate on the eToken was deleted due to an error. I was informed by Sectigo support that I had to solve this via K Software. But apart from a ticking confirmation, I received no support from them. Not even by phone. I've always been satisfied in the past, but what's going on now is the lowest drawer. I have now initiated a refund, but Sectigo also says it has to go through K Software. At the same time, I have now instructed my credit card company to initiate the refund. In any case, I will never order anything from K Software again. If I could, I would give them zero stars.