Bought a certificate, no reaction except for automated emails. Bought a certificate. Have a question, but no response at all. This company is dead apparently. UPDATE: I was contacted by them after this post here. Turned out that the support ticket system changed rules for them and automatically closed my tickets somehow. So that was all by accident. I was contacted by email and everything is sorted out now. As I was happy with them earlier, I can't blame them for this situation, so that I why I'm changing this back to 5 stars as they were great before.

I asked for a refund (order… I asked for a refund (order #1253727201) but they don't respond to emails. Looks like a scam. UPDATE: ksoftware responded to my review. Unfortunately, they are lying. 1. They GOT my emails as they created support tickets (tickets #45330, #44915, #44943, #44952, #44926). 2. The certificate has NOT been issued. Since ksoftware refuses to issue a refund, I will file a complaint at the Better Business Bureau. Next I will request a chargeback at my bank.

Seems to be a shonky, one-man operation I don't know what kind of shonky, one-man operation they have got going there, but anyone reading this should avoid dealing with this unprofessional company. I have sent multiple emails and left a voicemail. Judging by the numerous complaints about the very same thing, the operator of this company should stop telling us to call, and instead look at and reply to the emails. I am preparing a case for a credit card chargeback.

Never received our certificate Like a lot of previous review we got stuck at the validation stage with Sectigo and they just stopped answering our emails, ticket requests. I have requested a refund but haven't received any answer whatsoever. Such a shame after years of being a happy customer. Payment ID : 8T747001J19711054

Support tickets but no replies, company seems dead I bought an eToken with a 3 year code signing certificate. Unfortunately, the certificate on the eToken was deleted due to an error. I was informed by Sectigo support that I had to solve this via K Software. But apart from a ticking confirmation, I received no support from them. Not even by phone. I've always been satisfied in the past, but what's going on now is the lowest drawer. I have now initiated a refund, but Sectigo also says it has to go through K Software. At the same time, I have now instructed my credit card company to initiate the refund. In any case, I will never order anything from K Software again. If I could, I would give them zero stars.