This company has gone bad This company has gone bad. I got software signing certificates from K Software since 2011. Never had an issue until 3 years ago, when I purchased a 4 year certificate but only received one for a 39 months. Was promised to get the remaining 9 months automatically at the end of the period, but all I get is spam emails. My emails about this issue remain unanswered, except for an automatic response.

K Software was good but it's dead now - find somewhere else Once upon a time (3 years ago) they were very helpful and widely known for being excellent. I bought a code signing cert from them in the past and they were very helpful and everything worked well. Something has dramatically changed though - the reviews here have clearly crashed, and emails to their support now get an auto-response, and then absolute silence. It's impossible to complete basic processes for orders. I've been chasing them for support on a paid order with no response for weeks now. Sadly I think K Software is still taking orders but no longer really functions.

No certificate and no support. Previous experience with K has been very positive. Not this time; I have had the same experience as Andre. Paid for the OV certificate with a promise of a two-three day turnaround. Went through the credential process. Then no update from Sectigo. Called them several times - the process was with the "provisioning team". Many calls to Mitchell on the 859 number advertised here. Never picked up. No response to numerous tickets raised. Acutely, exquisitely unhappy.

I purchased a certificate 8 days ago… I purchased a certificate 8 days ago and it still hasn't been delivered to me. All requests for help are ignored. I've been a customer for several years now, but this time it looks like I'm not going to have any luck. I've asked for a refund, but haven't gotten a response yet. UPDATE: We were already able to get feedback over the phone and the process moved forward. Email requests for help are not responded to in a timely manner.

Waiting for 6 months to get an OV cert I've been trying for 6 months to renew a cert after paying for it. It goes like this. K Software takes the money. Sectigo doesn't issue a certificate for an unspecified reason. Communicating with them is impossible. K Software does not respond to any emails - refund requests or otherwise.