I can't unsubscribe I can't unsubscribe, got charged for 7-day FREE trial, hadn't used it since the second day I got it. Almost impossible to cancel the subscription and no way to call either. Awful company and a fat scam.

Downloaded Betternet (free version) for … Downloaded Betternet (free version) for Windows, started it, connected and immidiately noticed a severe performance drop regarding my connection speed. Went and did a speedtest which showed me 8Mb/s dl and even less ul. Got the premium version thinking that it might be better, but things just got worse, now it povided me a dl of <4Mb/s and ul so slow the test didnt even go half way thru in 5 minutes. Conclusion is, that the free version sucks and the paid version sucks twice as much. Further, you have to register with a creditcard to get the "Free 7 day trial" as a premium customer. Once you register, you cant cancel the registration, not in the windows app or on their website. I suspect that once the 7 days are up, they will just pull the cash from my card and by then enable a function to let me cancel the subscription. So far I emailed them and demanded they cancel my subscription as the product is simply unusable due to slow connection and massive lag. Oh and regarding speedtest.net, when I run it without using Betternet, my dl is 111Mb/s and ul is 98Mb/s. They really should change the name from Betternet to Worsenet.

Betternet is TRASH! I find it ridiculous the way they provide their services. I subscribed to the "7 day free trial" and after adding in my credit card details I figured I could just cancel it within 7 days. Nope! I couldn't find an option ANYWHERE to cancel the subscription. So, I had to resort to CANCELING my credit card because support wouldn't contact me back! Don't even think about using this trash VPN. I'm also positive that the premium version and free version both SELL YOUR DATA! Don't even waste your time with this complete scam!

Ehh it’s an okay VPN app and it should… Ehh it’s an okay VPN app and it should have more experience for the customers in it! It’s just a basic VPN app.

TERRIBLE CUSTOMER SERVICE So I just signed up for the 1-week free trial with my credit card detail and I planned to cancel it before the "real" subscription begins. So I e-mailed the customer service centre to cancel my subscription when the free trial was about to end. It was May 24 and writing this on August 24 and they haven't cancel my subscription until now and the money I have wasted is more than $100. Terrible customer service, they purposely create delays in the process so they can "eat" your money.