excellent service excellent service, highly recommended

Customer service is almost non existant Initially it took 2 days before receiving an account instead of the promised 20 minutes.Then we received an e-sim that we never got to work(tried on 2 devices). No customer service replies, then requested money back wihin the 14 days( money back guarantee) : no reply again. We suspect it is fraudulous because of above. Still hope they are reasonable and will return our money as they so-far did not do what was promised.. It seems to have a reason that banktransfers are required for payment instead of more protected creditcard transfers.

Total Disaster Horror began with purchase and shipping. After purchase, company missed a Friday afternoon UPS shipping deadline and equipment arrived within 24 hours of my departure. Everything was working nicely on the first few connections in Germany. However, when I tried to connect from my hotel in Prague, I was unable to do so. I thought it was a bad connection, so I tried searching for other providers. Access was denied and I was forced to purchase internet service through the hotel. I was unable to connect for the remainder of my trip. After arriving home, I got phone and email messages telling me I had massive usage and I needed to replenish my account to the tune of almost $300. I contested the amount, but was told that, after they checked with T-Mobile in the Czech Republic, the usage had been verified. Hotel and T-Mobile verified my version when I made inquiries. I was lucky as I had used PayPal and they couldn't get to my money without authorization. So, stay away from Mobility Pass. If you do business with them, use paypal so they can't just deduct money from an account or charge you for services they don't render.

Company support staff responsive, knowledgable but difficult to contact As of now I have been unable to verify the functioning of the eSIM I purchased from MobilityPass (Global Roaming) due to a phone limitation unrelated to the work of MobilityPass. (US phone I'm trying to use in Europe.) I originally was suspicious of the offer. As of the writing of this review, the company Contact > General Inquiries section says it has a contact info but none is provided. Moreover, the login info I provided upon generating an order a few days was, as far as I could tell, incomplete. When I created a username and password, the combination was shown as my login information, but that login didn't work. I only learned the actual login (for which "@globalroaming.com" is appended to the username I gave), after 8 hours when the payment was processed. Fortunately, once that occurred and I could log in, I was able to contact their support staff, who were both responsive and attentive (not simply generating boilerplate). If I can get this card working, I will be able to update the post further.

Defective website, virtually no support I wanted to purchase a phone plan. However, after completing all fields, the page says the company isn't currently taking payments. I looked for a way to contact support but there is none unless you're already a customer. The aforementioned form apparently did create an account for me since if I try again, it says my username is already in use. So my account is in a transient state and I am left with no way to get help. Also, this business does not have a Google Maps presence nor a Facebook page. I think they just want to avoid exposure to criticism.