Total Disaster Horror began with purchase and shipping. After purchase, company missed a Friday afternoon UPS shipping deadline and equipment arrived within 24 hours of my departure. Everything was working nicely on the first few connections in Germany. However, when I tried to connect from my hotel in Prague, I was unable to do so. I thought it was a bad connection, so I tried searching for other providers. Access was denied and I was forced to purchase internet service through the hotel. I was unable to connect for the remainder of my trip. After arriving home, I got phone and email messages telling me I had massive usage and I needed to replenish my account to the tune of almost $300. I contested the amount, but was told that, after they checked with T-Mobile in the Czech Republic, the usage had been verified. Hotel and T-Mobile verified my version when I made inquiries. I was lucky as I had used PayPal and they couldn't get to my money without authorization. So, stay away from Mobility Pass. If you do business with them, use paypal so they can't just deduct money from an account or charge you for services they don't render.

Defective website, virtually no support I wanted to purchase a phone plan. However, after completing all fields, the page says the company isn't currently taking payments. I looked for a way to contact support but there is none unless you're already a customer. The aforementioned form apparently did create an account for me since if I try again, it says my username is already in use. So my account is in a transient state and I am left with no way to get help. Also, this business does not have a Google Maps presence nor a Facebook page. I think they just want to avoid exposure to criticism.

I sent a Zelle of $120 and nothing… I sent a Zelle of $120 and nothing happened. No emails, no confirmations. My established login and password would not allow me to login into their Customer Service portal. I wrote a previous review (before my travels) here and it was removed. I am back from my travels now, and have tried to log into the Customer Service portal - and it now allows me in. I am requesting that I be refunded, due to not being able to access the product I purchased - at the time I needed it. Furthermore, removing my previous review and not addressing the problem then - is a further reason to refund me.

The QR Code doesn't work and they don't… The QR Code doesn't work and they don't offer refunds. They don't offer any proper support if it doesn't work either. I think I've been scammed. Don't buy! Avoid!

Refund I joined Mobility to use their SIM card. I paid for everything, but did not have a good feeling about it. I searched the internet and found negative reviews. I immediately wrote to Mobility requesting a full refund. I was informed that it takes 30 days to receive a refund. Well over 30 days has gone by and I have yet to hear anything. Luckily, I placed the charge on my credit card and it is being disputed. I do not recommend this company for the way they deal with their customers. Empty promises.