Company support staff responsive, knowledgable but difficult to contact As of now I have been unable to verify the functioning of the eSIM I purchased from MobilityPass (Global Roaming) due to a phone limitation unrelated to the work of MobilityPass. (US phone I'm trying to use in Europe.) I originally was suspicious of the offer. As of the writing of this review, the company Contact > General Inquiries section says it has a contact info but none is provided. Moreover, the login info I provided upon generating an order a few days was, as far as I could tell, incomplete. When I created a username and password, the combination was shown as my login information, but that login didn't work. I only learned the actual login (for which "@globalroaming.com" is appended to the username I gave), after 8 hours when the payment was processed. Fortunately, once that occurred and I could log in, I was able to contact their support staff, who were both responsive and attentive (not simply generating boilerplate). If I can get this card working, I will be able to update the post further.

Send my money never received the email… Send my money never received the email with the login information. Now my account cannot be located. Don't waste your money.

Product does not work and company does not respond I purchased an International Prepaid Data Sim card. I am not able to get a connection. Initially I got a response from their support department claiming I was at fault and not setting up the card correctly. They then proceeded to ignore me other than sending me automated failed connection emails. I have asked for a refund and raised a dispute with Paypal but they are refusing the refund. I am clearly not the only person who has been conned by this company

I sent a Zelle of $120 and nothing… I sent a Zelle of $120 and nothing happened. No emails, no confirmations. My established login and password would not allow me to login into their Customer Service portal. I wrote a previous review (before my travels) here and it was removed. I am back from my travels now, and have tried to log into the Customer Service portal - and it now allows me in. I am requesting that I be refunded, due to not being able to access the product I purchased - at the time I needed it. Furthermore, removing my previous review and not addressing the problem then - is a further reason to refund me.

Refund I joined Mobility to use their SIM card. I paid for everything, but did not have a good feeling about it. I searched the internet and found negative reviews. I immediately wrote to Mobility requesting a full refund. I was informed that it takes 30 days to receive a refund. Well over 30 days has gone by and I have yet to hear anything. Luckily, I placed the charge on my credit card and it is being disputed. I do not recommend this company for the way they deal with their customers. Empty promises.