Customer service is almost non existant Initially it took 2 days before receiving an account instead of the promised 20 minutes.Then we received an e-sim that we never got to work(tried on 2 devices). No customer service replies, then requested money back wihin the 14 days( money back guarantee) : no reply again. We suspect it is fraudulous because of above. Still hope they are reasonable and will return our money as they so-far did not do what was promised.. It seems to have a reason that banktransfers are required for payment instead of more protected creditcard transfers.

Defective website, virtually no support I wanted to purchase a phone plan. However, after completing all fields, the page says the company isn't currently taking payments. I looked for a way to contact support but there is none unless you're already a customer. The aforementioned form apparently did create an account for me since if I try again, it says my username is already in use. So my account is in a transient state and I am left with no way to get help. Also, this business does not have a Google Maps presence nor a Facebook page. I think they just want to avoid exposure to criticism.

Does not work as promised Does not work as promised I bought this primarily for data, while on business trips in South America. I have attempted to use Mobility Pass eSim and it is filled with conflicting and confusing information about how to set it up. The website is difficult to navigate and contains conflicting information. Then when I finally managed to get it to work (despite the help desk not actually responding on how to set it up), it only worked slowly on 3G when it is supposed to use 4G. 4G is definitely available in the area. Then after working slowly for 1 day, it now does not have any connection (data or voice), again the help desk does not respond. I will be reverting to my previous data eSim provider (Gigsky) because I know they will provide what they promise. Worse than useless.

Almost a fraud No connection whatsoever in the US. Suspiciously high invoices for very limited use in the UK and the Netherlands. No response from their support desk, not even after weeks. The only thing they do properly is sending you reminders to top up your saldo. Naturally. I'd say this is close to a fraud and I am definitely done with them. Avoid!

The QR Code doesn't work and they don't… The QR Code doesn't work and they don't offer refunds. They don't offer any proper support if it doesn't work either. I think I've been scammed. Don't buy! Avoid!