useful and good roaming -

excellent service excellent service, highly recommended

Total Disaster Horror began with purchase and shipping. After purchase, company missed a Friday afternoon UPS shipping deadline and equipment arrived within 24 hours of my departure. Everything was working nicely on the first few connections in Germany. However, when I tried to connect from my hotel in Prague, I was unable to do so. I thought it was a bad connection, so I tried searching for other providers. Access was denied and I was forced to purchase internet service through the hotel. I was unable to connect for the remainder of my trip. After arriving home, I got phone and email messages telling me I had massive usage and I needed to replenish my account to the tune of almost $300. I contested the amount, but was told that, after they checked with T-Mobile in the Czech Republic, the usage had been verified. Hotel and T-Mobile verified my version when I made inquiries. I was lucky as I had used PayPal and they couldn't get to my money without authorization. So, stay away from Mobility Pass. If you do business with them, use paypal so they can't just deduct money from an account or charge you for services they don't render.

Many Issues and Zero Support I bought an esim that was supposedly compatible with a Huawei GT Pro watch, and over $100 in credit. I received the QR code, but it didn't work with the watch. I tried to contsct customer Support- no answer after several attempts. I decided just to use the esim on my phone. It worked for a while, but, when I travelled overseas, the internet connection failed and hasn't worked since. Again, no response from Customer service. I was supposed to get capacity to make phone calls etc, but it is IOT and only data. Their promise of Support is a complete lie!

Refund I joined Mobility to use their SIM card. I paid for everything, but did not have a good feeling about it. I searched the internet and found negative reviews. I immediately wrote to Mobility requesting a full refund. I was informed that it takes 30 days to receive a refund. Well over 30 days has gone by and I have yet to hear anything. Luckily, I placed the charge on my credit card and it is being disputed. I do not recommend this company for the way they deal with their customers. Empty promises.