Love ManyChat Love ManyChat - works hard to ensure compliance with Facebook's policies, has amazing user support in the ManyChat Community Facebook group. This is a game changer and something I recommend to every client I work with!

Incorrect Pro Subscription Charges I've been a customer of ManyChat for over 5 years, however in March this year I discovered that a new ManyChat pro subscription had started on one of my Facebook pages without my knowledge or notification emails. This is an error on ManyChat's part however I only discovered this now, over 6 months later and ManyChat are refusing to refund the amount. I used to be a big fan of this company however you should be aware of this problem and if connected to the service, with a card on file, check your account regularly.

Great idea, really confusing layout Love the idea of Manychat and it feels like it has so much potential. Still gives the option of "talk to a human" on my flows - not good when this is usually unmanned - I think this is a default setting, has lost me a few leads :( Hopefully, as it develops things will improve!

Company incorrectly charged me a large… Company incorrectly charged me a large sum of money and now they are not responding to my tickets raised. There is no email or phone number or other way to contact them besides raising a ticket! (Which is ignored)

Great Concept, Poor Execution Great software - when it works. There are countless issues - I'll update one thing and another thing will break (unrelated components). If you build out a flow that's too large, parts of it will just not work (with no indication until you contact support and they offhand mention that it might be an issue. Customer support is useless as well - I have been going back and forth with their team on one specific issue for the past 2 weeks with no resolution. Painfully unhelpful.