Do not trust. Zero customer service response They double charged me on my subscription, would not give the extra $500 back so when my bank took it back they closed my active account. Their support is horrible good luck getting in contact with them. Since I bought a subscription my gmb rank has gone down. What a nightmare. I do not recommend this unprofessional company to anyone. Update: Yext responded on trust pilot but still has not contacted me whatsoever. Sad they respond to reviews faster than they respond to support

They tied us into a yearly contract… They tied us into a yearly contract with no way to get out of it even though that part of our business is going out of business. There was no way to scale back as most of our clients were scaling back and we were on the hook for costs on items we were no longer getting revenue on. They would work with us in no way at all to help us navigate a difficult time in our own business or allow us to go to a month to month basis or help us come up with a solution that would work. Basically told us to pound sand. Disappointing to say the least.

Yext is an outstanding company!! Yext is an outstanding company!!! Absolutely worked wonders on driving more business online - Complete game changer!! Not only driving more visitors to our websites but also increased phone calls and directions to our garages. Giving control of our online presence; making our businesses correct and available on multiple platforms! "One source of truth" Their support team is fantastic! Helpful, quick to respond and always happy to give great advice. Cannot recommend enough!

BAD (NO) CUSTOMER SERVICE BAD (NO) CUSTOMER SERVICE. Not yet a customer of Yext, I have been trying for two weeks to speak to someone to sign me up to the service. When I enquired, I explained I was moving over from SEMRUSH and was happy to sign up ASAP to avoid my contract rolling over again. Filled out the form online, no response. Sent an email in, finally had a call with someone who told me he was unsure of what department to place my business in. A week later, still no response. I have followed up twice since, as a prospective customer it's not very reassuring that even with promise of having the business no one can be bothered to get back to you. Personally would avoid.

BEWARE FALSE ADVERTISEMENT!! BEWARE FALSE ADVERTISEMENT!! My company is highly disappointed about the false advertisement YEXT markets and promotes. Yext.com actually provides ZERO value to any businesses. I actually cannot believe they are getting away with this and marketing and promoting yext.com services as "VALUABLE FOR SEO". The sales agent made up the stories about "SE Value" Yext.com provides. I am canceling our Yext placement. YEXT.COM provides ZERO VALUE.