These people are liars and thieves These people are liars and thieves. Prepay Paygo wallet and remaining balance disappears. Customer service can not help you because it takes them 35 days to review your account. This is a scam!!!

Every month it is a nightmare to renew… Every month it is a nightmare to renew my card. Ultramobile denies my password and sends me a temporary one, but it takes many tries till they accept, today more than 5 tries and nothing. I do everything as it is asked from Ultramobile, and they keep saying that they are not sure if it's me, after I've sent them the password that they have just sent to my phone that one that has their SIM card. I am desperate, almost one hour trying to pay! Today is the WORST!

good service good service

Service did not work in Colombia Service did not work in Colombia. I could receive text messages but could not sent them. I spent 2 hours talking with support. No help. Problem was never solved. Also it's stupid 2-factor auth. Previously they just send you text message with code to login. Now Ultra sending you anther text messaged and you need to answer ALLOW or DENY to it. But how can I answer if text messages sending does not work??? That is so so so stupid. Make it one-time code as it was before!!!

Best wireless store in NY area People at thr store are veryfriendly and explain everything with patience. I was not sure which company to choose from when I walked into the store. The sale rep listen to my needs and wants. She recommended Ultra to me. I took her suggestion and haven't change carrier ever since I join Ultramobile! Sale rep was very confident selling me this plan and company! Very friendly and doesn't rush client to choose a company like other stores.