Best wireless store in NY area People at thr store are veryfriendly and explain everything with patience. I was not sure which company to choose from when I walked into the store. The sale rep listen to my needs and wants. She recommended Ultra to me. I took her suggestion and haven't change carrier ever since I join Ultramobile! Sale rep was very confident selling me this plan and company! Very friendly and doesn't rush client to choose a company like other stores.

This is by far the worst MVNO in… This is by far the worst MVNO in existence. I am attempting to pay my bill. The payment fails. It then tells me it will connect me to an agent. It then says "we received no response, goodbye". I can only call the 611 number since I don't have service and have reached this number in the past. Yet now apparently they are not answering the phone anymore. And despite frequent references to a "chatbot that can connect you to a live agent" this feature does not actually exist. Aside from that I regularly see speeds under 0.5mbps. It is often unable to load websites, let alone stream a video in 480p. Their app is also awful and claims it "cannot verify my identity" despite using it on the same phone I always have. The last time I had this issue I simply opened the app and hit "pay bill" and was done. Now my phone number can't even be ported out until I can access another phone to call their real support number. Utterly ridiculous how bad this company is.

I'm not happy because I have called to… I'm not happy because I have called to get United Airlines corporate 15% discount but no one seem knowledgeable about it. Discount code : PERKSPOT15, my UA number U373617. Phone # 612-209-1670.

Misleading and not trusted I spoke to.a… Misleading and not trusted I spoke to.a person on ultra mobile claims there is no Esim or sim trial for 7 days is laughable it is posted where it is misleading people if anyone wants mobile service must pay today to start it up I don't trust them

I have 2 lines with you I have 2 lines with you. Before departure to Poland I paid for a month ahead plus 25 dollars for each line to be able to call and receive call from USA . Unfortunately both my phones did not have a good connection. I lost a customers and a lot of business while staying a whole month in Poland. VERY DISAPPOINTED ! 224-946-5737 773-590-9000