Hard to fathom Found this really frustrating and time consuming. It's written in some weird hybrid language, instructions are meaningless, form filling is repetitive and when you've finally completed everything you have no idea if anything has been registered or received by the client.

Coupa #*#! One of our customers has transitioned over to using Coupa for all purchase orders. For a start their staff have had little or no training on this platform, very little help or guidance is available to the supplier so ultimately it's a fiasco. We leave a point of sale invoice after each job, worked for 30 odd years, now we have to use our time to log it onto their system in order to get paid. Adds unnecessary time,money and effort to each job we do. Ultimately making this customer far less attractive as a long term trading partner.

COUPA asks for non-existent Routing numbers A client of mine is using them. They send you an email with a 48-hour time window to fill in their forms. The email comes from a donotreply address. The form requires you to fill in fields twice and when it comes to bank details they ask European bank holders for 9 character routing numbers, which some banks do not seem to have (they do have 8-11 character BIC numbers which you are expected to provide as well). This is a terrible service. If you want to keep your service providers friendly, then do not expose them to Coupa. They are terrible.

Absolutely a nightmare to use Absolutely a nightmare to use. Companies are using Coupa to make their vendors create their invoices for them so that they can save money on the bookkeeping side of all of this. It has literally taken me 6 Plus hours to set this account up. I still have not been able to make a invoice to my customer.

Apparently my company never read any of… Apparently my company never read any of these reviews before deciding on Coupa. I am an end user and my experience has been short but painful. I think it is a combination of Coupa and our IT department unwillingness to support the end user. Coupa is very slow to respond. Old AP software support responded in hours. Coupa takes days. Plus our IT can only point to the manuals which leads me to believe that our IT was never well trained by Coupa. Certainly more difficult than our old software but Coupa does have cute little icons like trucks. Almost 2 weeks and I still don't know if my first invoice to be paid is actually processed. In the real world my 3 questions would have been answered in 10 minutes and I could be up and running. But, alas, in the Coupa/remote world I turn on my computer each morning just hoping for email or zoom that will answer my questions. Hasn't happened yet. Hopefully things will improve.