True story.. True story... my internet went offline a few days back and since then no solution. They say my request was put in backlog which will be handled min 2, max 7 days. If they can't fix it ( probably this's what's going to happen ), they'll arrange an appointment with Guidion. Slow service to say the least. The problem is solved by a KPN technician.

Great Customer Service, Watch the Fine Print I recently switched to T-Mobile from Verizon. I was very happy with the information I was provided and how helpful the customer service representative I worked with was. I got a great deal and had an easy transition. There were a couple of things that I had to figure out on my own that their tech support was not able to figure out, but they did try and they were mostly pleasant along the way. I did not give them 5 stars because they advertise that you will receive a Visa or Mastercard gift card when you port over a new phone. This makes it sound like you can use the card anywhere. The truth is you get a store credit that can only be used at T-Mobile - which doesn't do you a lot of good if you were going to use it to pay off your device with the other carrier. To me, that's deceptive and I didn't appreciate it, which is why they only got 4 stars.

30 Mbps Download Speed for 100 Mbps Connection I have 100 Mbps VDSL connection for past few years. Around one month ago, the download speed has dropped below 30 Mbps. When I contacted customer care, they said "my DSL cable is getting old and the max speed at your location is 29M/30M" and "the speed shown at your address (which is 80M/30M) is the cable speed". My question is how come the DSL cable suddenly got old and if they knew why the hell I was not informed? And why it still shows 100 Mbps connection in subscription and why T-mobile bills for the same? Also customer care guy said they are switching to fiber. Honestly I tried to order fiber two times with T-mobile and the experience has been terrible. I am switching over and will never come back to T-mobile.

bad service -

GARBAGE, GARBAGE, GARBAGE! DONT GET T-Mobile Home Internet!!!! The app is REQUIRED for managing the gateway, it's a piece of GARBAGE!!!!!!. CANNOT access devices tab (app crashes). T-Mobile REFUSES to update to fix problem. Been crashing since last update (9-21-23). Calling cust support is useless as they can't fix it, says it's the developer's responsibility..... ATTENTION T-Mobile:....... according to the app details in both Google and Apple app stores, YOU ARE THE DEVELOPER.....FIX YOU SCREWUP!! Verizon Home Internet is looking real good!!!!!