They offer a service without support They offer a service without support. I tried to get T-Mobile Internet and was told there was no optic fiber option. Fine, so I took the DSL option instead. Apparently you can not connect via coax cables, only via ISRA. So I call them to ask if they can install an ISRA point... Nope, they do this via KPN on your own charges, and in my case I would need to do this via the apartment rental service. If you're an internet provider you should be required to offer at least basic utilities to people. Even their own support line did not try to help and suggested I look elsewhere...

Terrible clientservice Terrible clientservice. After the extension of my mobile connection I ended up paying exactly the same amount as before. It should have been much less according to my contract. They don't bother explaining what is the reason for this difference. Good luck finding someone to answer your questions..

I signed a contract for 1 year I signed a contract for 1 year, the first 6 months €25 and €45 for the rest of 6 starting from the 7th month. The first month they deducted an amount of €25 and starting from the 2nd month an amount of €33 was deducted and so fo the rest of 4 months.. nothing from what they committed!! I also signd a contract for a sim telephone card for my son's smart watch for an amount of €5 per month, sadly the card didn't work and this was reported many times to the by phone and personal visits to their shop dealers but the problem was solved after 4 months and besides, the deducted amount from our bank for this subscription went to €15 monthly instead of €5!! No good service, no commitment delivered and we felt terribly scammed in all means. Very bad experience indeed! Now it is no more T-mobile but Odido instead and still the internet service at home is poor and gets disconnected all the time.

No internet for 2 weeks I'm a new T-Mobile customer. 13 days ago my Internet suddenly stopped working. I was scheduled a service engineer to check it at my house although the issue clearly wasn't from my side. This took 9 days! Two weeks later I still don't have Internet and no estimate when it's going to be fixed. I've been an Internet subscriber for 20 years and this has never happened to me. Stay away from this company!

Very bad experience Very bad experience. Our modem showing red light for past 2 weeks and internet is not working. They sent Guidion technician to check but he also was unable to resolve the problem. Now we have to wait for four more days to get another appointment. This is so frustrating. Tmobile should have resolved this issue within 3-5 days max but now it’s getting due for a month.