They offer a service without support They offer a service without support. I tried to get T-Mobile Internet and was told there was no optic fiber option. Fine, so I took the DSL option instead. Apparently you can not connect via coax cables, only via ISRA. So I call them to ask if they can install an ISRA point... Nope, they do this via KPN on your own charges, and in my case I would need to do this via the apartment rental service. If you're an internet provider you should be required to offer at least basic utilities to people. Even their own support line did not try to help and suggested I look elsewhere...

30 Mbps Download Speed for 100 Mbps Connection I have 100 Mbps VDSL connection for past few years. Around one month ago, the download speed has dropped below 30 Mbps. When I contacted customer care, they said "my DSL cable is getting old and the max speed at your location is 29M/30M" and "the speed shown at your address (which is 80M/30M) is the cable speed". My question is how come the DSL cable suddenly got old and if they knew why the hell I was not informed? And why it still shows 100 Mbps connection in subscription and why T-mobile bills for the same? Also customer care guy said they are switching to fiber. Honestly I tried to order fiber two times with T-mobile and the experience has been terrible. I am switching over and will never come back to T-mobile.

Very bad experience Very bad experience. Our modem showing red light for past 2 weeks and internet is not working. They sent Guidion technician to check but he also was unable to resolve the problem. Now we have to wait for four more days to get another appointment. This is so frustrating. Tmobile should have resolved this issue within 3-5 days max but now it’s getting due for a month.

Remove the manager of T-mobile… I don't see any use for the T-mobile store in the Westfield Oakridge Mall. The manager of the store - Eduardo has no powers and they don't honor anything that the T-mobile app online offers. All the sales folks have parroted 'only eligible if you upgrade your plans to 5gGoplus plan'. There was a time when they'd invite and go the distance to retain customer satisfaction but now with their domination in the market, all of them display 'arrogance' - the manager in particular. Is there a way to notify T-mobile upper management to reconsider either removing the manager or empowering the stores to honor online offer or remove the store completely?

Terrible clientservice Terrible clientservice. After the extension of my mobile connection I ended up paying exactly the same amount as before. It should have been much less according to my contract. They don't bother explaining what is the reason for this difference. Good luck finding someone to answer your questions..