Don't bother. They delete your recorded shows. I received an email earlier today. I'm getting an update to my TV service, but the so-called "update" doesn't offer me any improvements and it will delete all the TV show recordings I made locally over the past 5 years. Apparently, T-Mobile doesn't appreciate me as a customer. There is no point in recording a show if it's not stored on the device permanently. All they had to do was backup your data and not let you know they're going to delete it in 1 week time without any recourse. (aka give people time to take action.) Instead they took the easy and cheap way out. I will go elsewhere as soon as I've found a suitable replacement, which is apparently more complex than it needs to be because no one offers the features of a VHS, DVD or DVR recorder anymore: just record a show and retain the data until the drive breaks.

I wish I had a look at other reviews I wish I had a look at other reviews. MIserable service as it can. I purchased T-mobile thuis (home internet) in May. Because of the failure in their system, they could not make an appointment for the installation in May. Fine, because I leave for vacation 1 the whole month of June, made an appointment on the 1st of July. TWO fu#$% months in advance. Yesterday they canceled my appointment by email not calling me and offered to call back myself. Calling them back and they say: we don't know why the contractor canceled the appointment in July, call him and find out yourself. What am I paying for then???

30 Mbps Download Speed for 100 Mbps Connection I have 100 Mbps VDSL connection for past few years. Around one month ago, the download speed has dropped below 30 Mbps. When I contacted customer care, they said "my DSL cable is getting old and the max speed at your location is 29M/30M" and "the speed shown at your address (which is 80M/30M) is the cable speed". My question is how come the DSL cable suddenly got old and if they knew why the hell I was not informed? And why it still shows 100 Mbps connection in subscription and why T-mobile bills for the same? Also customer care guy said they are switching to fiber. Honestly I tried to order fiber two times with T-mobile and the experience has been terrible. I am switching over and will never come back to T-mobile.

Discrimination from T-Mobile Discrimination from T-Mobile, they want only Duch people clients. It's not an option to make an abonament without a Dutch ID. Or a privilege documents... Please people, find a good lawyer and make some money from this company. They deserve to pay, for this absolutely discrimination treatment

Great customer service experience Got very friendly and speedy replies from customer service via Facebook. They looked into the issue I was having and solved it for me within a day. Very happy with the experience and would definitely recommend T-mobile!