I make 6 weeks before I need start… I make 6 weeks before I need start abonament - 2,5 week after the promise date starts provide internet . Now. I lost internet connection and I must wait almost one week for possibility to make appointment with technical department because "big" office in T-Mobile must give me permission for this... this company is one BIG joke... not funny don't recommended

I signed a contract for 1 year I signed a contract for 1 year, the first 6 months €25 and €45 for the rest of 6 starting from the 7th month. The first month they deducted an amount of €25 and starting from the 2nd month an amount of €33 was deducted and so fo the rest of 4 months.. nothing from what they committed!! I also signd a contract for a sim telephone card for my son's smart watch for an amount of €5 per month, sadly the card didn't work and this was reported many times to the by phone and personal visits to their shop dealers but the problem was solved after 4 months and besides, the deducted amount from our bank for this subscription went to €15 monthly instead of €5!! No good service, no commitment delivered and we felt terribly scammed in all means. Very bad experience indeed! Now it is no more T-mobile but Odido instead and still the internet service at home is poor and gets disconnected all the time.

T-mobile TV NL freezes despite internet speed test saying my internet is fast Another hour spent this evening with the TV repeating the same scene until I turn it off. My experience has gone from bad to worse. I pay for 1000mbps and I get up/download speeds of 7-15mbps. That's not all T-mobile's fault: the person I bought my apartment from decided not to mention the thick walls that I could have circumvented by opting for Ziggo and co-axial cable. More $ and wifi relays later, and I was getting 30mbps up and down. That's thirty times less than I should be, but bearable. Now, since May 2023, the speed has dropped by half again or more. I have to put up with it for another 6 months, then I'm changing.

Extremely bad customer service! Extremely bad customer service! Ordered internet through T-Mobile, but they did not coordinate anything. I had to make sure to be connected myself (it has been more than 5 months and still not connected). T-Mobile customer service has been very unhelpful, not taking any responsibility. I wish we had the option to get Ziggo, as soon as that will be available, we will switch.

Remove the manager of T-mobile… I don't see any use for the T-mobile store in the Westfield Oakridge Mall. The manager of the store - Eduardo has no powers and they don't honor anything that the T-mobile app online offers. All the sales folks have parroted 'only eligible if you upgrade your plans to 5gGoplus plan'. There was a time when they'd invite and go the distance to retain customer satisfaction but now with their domination in the market, all of them display 'arrogance' - the manager in particular. Is there a way to notify T-mobile upper management to reconsider either removing the manager or empowering the stores to honor online offer or remove the store completely?