They offer a service without support They offer a service without support. I tried to get T-Mobile Internet and was told there was no optic fiber option. Fine, so I took the DSL option instead. Apparently you can not connect via coax cables, only via ISRA. So I call them to ask if they can install an ISRA point... Nope, they do this via KPN on your own charges, and in my case I would need to do this via the apartment rental service. If you're an internet provider you should be required to offer at least basic utilities to people. Even their own support line did not try to help and suggested I look elsewhere...

GARBAGE, GARBAGE, GARBAGE! DONT GET T-Mobile Home Internet!!!! The app is REQUIRED for managing the gateway, it's a piece of GARBAGE!!!!!!. CANNOT access devices tab (app crashes). T-Mobile REFUSES to update to fix problem. Been crashing since last update (9-21-23). Calling cust support is useless as they can't fix it, says it's the developer's responsibility..... ATTENTION T-Mobile:....... according to the app details in both Google and Apple app stores, YOU ARE THE DEVELOPER.....FIX YOU SCREWUP!! Verizon Home Internet is looking real good!!!!!

I signed a contract for 1 year I signed a contract for 1 year, the first 6 months €25 and €45 for the rest of 6 starting from the 7th month. The first month they deducted an amount of €25 and starting from the 2nd month an amount of €33 was deducted and so fo the rest of 4 months.. nothing from what they committed!! I also signd a contract for a sim telephone card for my son's smart watch for an amount of €5 per month, sadly the card didn't work and this was reported many times to the by phone and personal visits to their shop dealers but the problem was solved after 4 months and besides, the deducted amount from our bank for this subscription went to €15 monthly instead of €5!! No good service, no commitment delivered and we felt terribly scammed in all means. Very bad experience indeed! Now it is no more T-mobile but Odido instead and still the internet service at home is poor and gets disconnected all the time.

Terrible clientservice Terrible clientservice. After the extension of my mobile connection I ended up paying exactly the same amount as before. It should have been much less according to my contract. They don't bother explaining what is the reason for this difference. Good luck finding someone to answer your questions..

Awful company to deal with Awful company to deal with. 1st appointment: The mechanic who installed the fiber smelled of alcohol and was acting strange. Problem with switching over so no WIFI. 2nd Appoinment: Outside of house but didn't tell us we didn't need to be home for 5 hrs. They found an underground issue. Phone call: Apparently now the problem has moved inside the house. 3rd Appointment: Cancelled 2 days before due to no mechanic illness. Do they only have one mechanic? 4th Appointment: No show, no phone call. 5th Appointment: No show, no phone call. 6th Appointment: Scheduled in 2 days, 3 weeks with no wifi think we'll just cancel now and go with another provider because T-mobile are totally incompetent.