Horrible service Horrible service. My experience with them was half the time connection was down due to bad installation. They sent technicians to fix it and never resolved the issues. Paying for services not received, and the kicker is that they charge you a restocking fee for their equipment when you cancel. All they want is your money and do not care if you get service. DO NOT RECOMMEND.

We have been without phone and internet for 11 days and still no service! I would give zero stars if I could. We have been without phone and internet service since a storm hit our area on July 11. Although we have called Frontier everyday since, and have been promised that someone will be here “in a day or two”, we are still without service. We are in our 80s, living in rural West Virginia with spotty cell service, so we rely heavily on our landline. We are extremely disappointed in Frontier and hope that some day we will have an alternate provider. If you have options, do not go with Frontier; you will be sorely disappointed.

HORRIBLE service Personally at our home address our internet stayed steady but drop in and out. Currently switched to a fiber internet new in town and we see what we should have had. At canceling we were charged another month by frontier even though the month had not started. Also main reason leaving was the way frontier did my parents and how they NEVER had internet but yet stayed paid on bill and was told they wouldn't not credit anything knowing internet has been out and NEVER worked. Pitiful customer service as well as internet service in general.

The absolute worst The absolute worst. Customer service and related departments are not connected to erach other, have no idea what is going on, no CRM software and no empowerment. Whats even worse they just outright lie to you. Nick and his team should be fired. This is not how you run a customer facing company.

They have the worst customer service They have the worst customer service. They are not informed, lie to you. I was told on more than one occasion that my phone was fixed not the case. Hard understand the customer service people and they do not have privileges to do much. They are hard to get intouch with. I called their sales department in Morgantown WV and told not tocall that number, they can help but will not. If I could change service providers I would,but cells do not work well were I live. The land line is all we have. They are horrible.