Internet always down I’ve had Frontier for three years. It’s constantly going out. It would happen every so often but the past five or six months, it goes out several times a month. Once, it was out almost a week. It’s been down twice in the past week. You don’t get anywhere with customer service or any tech handling your call. I’ve been told there’s no outages in the area, it’s with my equipment, it’s on the outside, and then it would switch to there had been outages in your area. No one knows what’s going on, and nothing ever gets fixed. I live in a small town and have talked to several people in my area who has Frontier, and they are experiencing the same thing and are getting fed up with the service. I have to agree. I’m searching other companies.

The absolute worst The absolute worst. Customer service and related departments are not connected to erach other, have no idea what is going on, no CRM software and no empowerment. Whats even worse they just outright lie to you. Nick and his team should be fired. This is not how you run a customer facing company.

I paid my frontier internet bill I paid my frontier internet bill. I sent proof of payment in and my services has been disconnected for over a week while under investigation review ! I was told it would be 24 hours to 48 hours that my service would be down until issue would be resolved . I am so furious at this point . I cannot get an answer and supervisors are unavailable .

fraudulent fees Frontier Communications fraudulently charges a $50.00 re-stocking fee... If you are a customer prepare to be ripped off! After service charges skyrocketed, I switched providers... When I called to close my Frontier account they not only wouldn't pro rate my final bill, they tried to charge me a $50.00 hidden, hardware re-stocking fee (because they only tell you about it when you cancel your subscription). I have refused to pay and complained to BBB! They are threatening me with collections, I said bring it! WORST COMPANY EVER!!!

Had Frontier for two years or so Had Frontier for two years or so. Many outages and disconnects from the crappy DSL. Optimum gives you 300mbps for about the same price. Plus Frontier charges you $50 to return their equipment...I read the terms of and conditions and the clause which mentions the return of equipment never say that your obligated to pay out of pocket to return it. Its a scam.