35 minute hold time to talk to tech… 35 minute hold time to talk to tech support, after navigating the automated phone system. Cannot access many websites for work and not able to reconfigure DNS on my own. I’m switching back to Spectrum.

Worst company EVER Worst company EVER. Left wonderful WOW for terrible and expensive service and horrible customer service. Almost impossible to speak to a human and get your situation resolved. They can care less. Will never use this company again. Also, be forewarned, they had to install something with a plug. Wanted to put a hole in my kitchen wall and unsightly piece of equipment sticking out. Had to put an electrical outlet on my garage. Nightmare dealing with this company from beginning to end. Awful experience. Would give zero stars if possible

F@&$ Frontier Frontier just came to our home last week offered us a promotion as a new customer and within one week of a storm we have no service and going to be without service for an entire week without compensation. Do not get them ! Stick with what you already ! Have the communication companies are the same! Full of sh&! and lie just to get a sale, it’s disgusting when are these business going to stop stealing from us hard working civilians.

Had Frontier for two years or so Had Frontier for two years or so. Many outages and disconnects from the crappy DSL. Optimum gives you 300mbps for about the same price. Plus Frontier charges you $50 to return their equipment...I read the terms of and conditions and the clause which mentions the return of equipment never say that your obligated to pay out of pocket to return it. Its a scam.

fraudulent fees Frontier Communications fraudulently charges a $50.00 re-stocking fee... If you are a customer prepare to be ripped off! After service charges skyrocketed, I switched providers... When I called to close my Frontier account they not only wouldn't pro rate my final bill, they tried to charge me a $50.00 hidden, hardware re-stocking fee (because they only tell you about it when you cancel your subscription). I have refused to pay and complained to BBB! They are threatening me with collections, I said bring it! WORST COMPANY EVER!!!