Worst company EVER Worst company EVER. Left wonderful WOW for terrible and expensive service and horrible customer service. Almost impossible to speak to a human and get your situation resolved. They can care less. Will never use this company again. Also, be forewarned, they had to install something with a plug. Wanted to put a hole in my kitchen wall and unsightly piece of equipment sticking out. Had to put an electrical outlet on my garage. Nightmare dealing with this company from beginning to end. Awful experience. Would give zero stars if possible

Horrible service Horrible service. My experience with them was half the time connection was down due to bad installation. They sent technicians to fix it and never resolved the issues. Paying for services not received, and the kicker is that they charge you a restocking fee for their equipment when you cancel. All they want is your money and do not care if you get service. DO NOT RECOMMEND.

Bill pay issues Our phone (land line) has always been reliable, so I give them credit for that. My main complaint is with their web site. I found the chat line to be totally useless. I was able to get a hold of a real person who thought he fixed my problem, but it is still not fixed. Specifically, the problem is that when I pay my bill online it says I will receive a confirmation email within 30 minutes, but they never send one. I like to have a record that it has been paid

The absolute worst The absolute worst. Customer service and related departments are not connected to erach other, have no idea what is going on, no CRM software and no empowerment. Whats even worse they just outright lie to you. Nick and his team should be fired. This is not how you run a customer facing company.

I live in the down town long beach area… I live in the down town long beach area and the internet was never good, i constantly had trouble browsing the internet, watching tv, and even placing calls. Multiple times when I called to fix the problem the customer service person would tell me I needed to buy extenders or that I needed to download a different app to test the efficiency. My apartment is small and my needs are simple. The internet I have now is absolutely fine. The worst part however is that when i canceled my account over the phone I was not told about a cancelation fee. If I had been told i would have paid over the phone. I never received a single bill after closing my account and then 2 months later received a notice from collections. I dont recommend using this internet service as there are much better options and much better customer service in our area.