Absolutely the worst "support"… Absolutely the worst "support" experience. I have ever had. After waiting on hold for an hour this guy decided to berate me because I referred to our server as a DV and not a VPS. I called because we keep getting an error when trying to do a snapshot backup in the Media Temple control panel and he tried to tell me we had to hire a web developer to fix backups that are done by them in their own control panel. Which is just ridiculous. Now that GoDaddy is running the show service just sucks beyond compare. Now after being with Media Temple for 10 years I have to migrate to a new hosting company because they have hired morons for support and there is no way to escalate to someone that knows what they are doing and no recourse other than calling back and hoping you don't get the same "support" rep.

The Media Temple managers are criminals. The Media Temple managers have gone criminal. We have been a customer for almost 20 years and when the announced their move to GoDaddy they dropped all support. The server all our websites are on is also hosting known spammers, so the whole block of domains are blacklisted and we cannot get any mail delivered from any or our domains. We had to buy seperate Microsoft 365 emails. Their customer service is non existent, they have put our’s and our client's businesses in jeopardy. We are frantically searching for a replacement host and trying to figure out how we can transfer the websites, emails, all the settings and a full Plesk setup to a new company. Huge time loss! Huge expense! Huge liability! They should be sued. These people are criminals.

Terrible service levels since GoDaddy buyout Like so many people, I was a happy MT customer for more than a decade but in recent years and since the move to them being owned by GoDaddy, the service is terrible and I'm now actively migrating my sites to another host and will be cancelling. You can no longer open a support ticket, live chat takes hours to get through and if you're not there it's closed instantly. Shame to see a once great hosting company become such a low quality service. Absolutely avoid.

Much the same as a lot of comments… Much the same as a lot of comments here. I've been with MT for over a decade and now it's just awful. 2.5 hour wait times for a lead to a hosting question that may not arrive. Really disapointing that such a great name can fall from grace so tragically. I'll be looking to migrate my sites ASAP.

Sold off to GoDaddy with no fuctional support I was a Media Temple customer for many years, all seemed ok. Until the company was sold to GoDaddy earlier this year. Now my experience of trying to maintain my account inside of GoDaddy has been real bad, the two products aren't merged functionally, the service can no longer be used easily or quickly. I was on the phone to GoDaddy support yesterday for two hours and it's still a total mess. The operator (not his fault) had no info or briefing about what or where Media Temple was -he had no clue. At the beginning of the call he was Googling it on the external web. It doesn't inspire confidence in either company. Both the legacy of Media Temple and the reputation of GoDaddy. It seems like a merger or acquisition that has been managed really badly. It's wasted hours and hours of my time.