MT is terrible — avoid at all costs. MT is a joke. The transfer to GoDaddy has been an utter disaster. I host three corporate/client websites with MT, and with the transfer two stopped resolving URL due to MediaTemple screwing up the MX records. There is ZERO customer support. Ticketed support is simply GONE. Nobody answers chat support — been on hold for hours. I just received a cryptic, worrying email saying "We recently noticed that the following Media Temple services of yours are suspended. Unfortunately, suspended services are not eligible to be migrated. If a service remains suspended the service will be deleted, and data will not be recoverable." WHAT THE HELL DOES THIS MEAN? I can't find anything on MT's site; nothing in my Admin corresponds to this email, and of course, there is no support. So I am fully backing up everything and preparing to inform my clients we should move our services to another host. This is pathetic, and evidently MT does not care about customer data, nevermind website uptime.

Worst service of all time Yes same as below - just had the worst customer service experience of all time. Horrible. I will not go to GoDaddy either and they now own them and are not taking responsibility. Truly horrible.

Absolutely the worst "support"… Absolutely the worst "support" experience. I have ever had. After waiting on hold for an hour this guy decided to berate me because I referred to our server as a DV and not a VPS. I called because we keep getting an error when trying to do a snapshot backup in the Media Temple control panel and he tried to tell me we had to hire a web developer to fix backups that are done by them in their own control panel. Which is just ridiculous. Now that GoDaddy is running the show service just sucks beyond compare. Now after being with Media Temple for 10 years I have to migrate to a new hosting company because they have hired morons for support and there is no way to escalate to someone that knows what they are doing and no recourse other than calling back and hoping you don't get the same "support" rep.

Cheated with a $360 bill after more… Cheated with a $360 bill after more than a decade of being their client. Due to their lack of support, increase of price, ftp problems and impossibility to contact, I requested to close my hosting on the 9th of April 2023, before they moved to GoDaddy. I received a confirmation that my hosting was going to be closed from Jonathan Ramirez on the 12th of April. Instead of that, I’ve been charged on the first of May with a $360 bill for a whole hosting year as a reseller in GoDaddy. I want immediate reimbursing and proper closure. There is no way to open a support request. None of my emails to the support account, the legal account, the press account, the PR account, etc. or twitter or the form in their website was responded. I want immediate reimbursing and proper closure. EDITED 6th of May: I received an email from Trustpilot to add review details, and I was expecting to have the option of attaching some documents, but the page was closed right after placing my personal details, leaving it with a "reference number" field empty because I didn't understand what it was referred to. The numbers for the bill are Invoice/Statement (ivs#): 103365-91 Account (act#): 103365 The web hosted was "marcelgarbi.com" Edited 15th of May: NOBODY contacted me at all. I feel robbed.

The Media Temple managers are criminals. The Media Temple managers have gone criminal. We have been a customer for almost 20 years and when the announced their move to GoDaddy they dropped all support. The server all our websites are on is also hosting known spammers, so the whole block of domains are blacklisted and we cannot get any mail delivered from any or our domains. We had to buy seperate Microsoft 365 emails. Their customer service is non existent, they have put our’s and our client's businesses in jeopardy. We are frantically searching for a replacement host and trying to figure out how we can transfer the websites, emails, all the settings and a full Plesk setup to a new company. Huge time loss! Huge expense! Huge liability! They should be sued. These people are criminals.