After 10+ years, I would give 0 stars if I could I would give 0 stars if I could. I've been with MediaTemple for well over a decade and since the switch to no tech support, it's a nightmare. They upped the prices a ton and the actual service tanked. They've lost my business effectively immediately. If you hope to get tech support, expect a chatbot to be just about the only option. Seriously... a chatbot is the only thing that ever responds or answers the phone. Impossible to get a real human. And the social team on twitter was like, sorry, we can't actually help in real issues. I've escalated through twitter with numerous companies with great success. To have a company like MT offer no solutions or way to escalate to a human even through Twitter is beyond the pale. Gone forever from MT and never looking back.

The Media Temple managers are criminals. The Media Temple managers have gone criminal. We have been a customer for almost 20 years and when the announced their move to GoDaddy they dropped all support. The server all our websites are on is also hosting known spammers, so the whole block of domains are blacklisted and we cannot get any mail delivered from any or our domains. We had to buy seperate Microsoft 365 emails. Their customer service is non existent, they have put our’s and our client's businesses in jeopardy. We are frantically searching for a replacement host and trying to figure out how we can transfer the websites, emails, all the settings and a full Plesk setup to a new company. Huge time loss! Huge expense! Huge liability! They should be sued. These people are criminals.

Sold off to GoDaddy with no fuctional support I was a Media Temple customer for many years, all seemed ok. Until the company was sold to GoDaddy earlier this year. Now my experience of trying to maintain my account inside of GoDaddy has been real bad, the two products aren't merged functionally, the service can no longer be used easily or quickly. I was on the phone to GoDaddy support yesterday for two hours and it's still a total mess. The operator (not his fault) had no info or briefing about what or where Media Temple was -he had no clue. At the beginning of the call he was Googling it on the external web. It doesn't inspire confidence in either company. Both the legacy of Media Temple and the reputation of GoDaddy. It seems like a merger or acquisition that has been managed really badly. It's wasted hours and hours of my time.

Absolutely the worst "support"… Absolutely the worst "support" experience. I have ever had. After waiting on hold for an hour this guy decided to berate me because I referred to our server as a DV and not a VPS. I called because we keep getting an error when trying to do a snapshot backup in the Media Temple control panel and he tried to tell me we had to hire a web developer to fix backups that are done by them in their own control panel. Which is just ridiculous. Now that GoDaddy is running the show service just sucks beyond compare. Now after being with Media Temple for 10 years I have to migrate to a new hosting company because they have hired morons for support and there is no way to escalate to someone that knows what they are doing and no recourse other than calling back and hoping you don't get the same "support" rep.

Downhill After More than 14 years Being a Happy Customer After more than 14 years of being on MediaTemple I am finally making a move. They used to have great support. Now, practically non-existent. I've had tons of issues suddenly with email, can't get support...they started without any warning trying to charge automatically my credit card without my consent and I am now ready to leap away. VERY SAD after so many years of service that was good.