Mediatemple service outages - WARNING Mediatemple’s service appears to be in complete meltdown and has experienced multiple outages over the past few months and at least 4 major outages in February alone, totaling nearly 10 hours. We paid for their Move-a-site service and they refused to refund the fees even though the service is unusable. Details appear below. Major outage Incidents on mediatemple: status dot mediatemple dot net/history 15th Feb – 113 minutes 14th Feb – 94 minutes 11th Feb – 95 minutes 6th Feb – 4 hours 38 27th Jan – 1 hour 16 15th Jan – 24 mins 23rd Oct – 12 mins

After 10+ years, I would give 0 stars if I could I would give 0 stars if I could. I've been with MediaTemple for well over a decade and since the switch to no tech support, it's a nightmare. They upped the prices a ton and the actual service tanked. They've lost my business effectively immediately. If you hope to get tech support, expect a chatbot to be just about the only option. Seriously... a chatbot is the only thing that ever responds or answers the phone. Impossible to get a real human. And the social team on twitter was like, sorry, we can't actually help in real issues. I've escalated through twitter with numerous companies with great success. To have a company like MT offer no solutions or way to escalate to a human even through Twitter is beyond the pale. Gone forever from MT and never looking back.

Downhill After More than 14 years Being a Happy Customer After more than 14 years of being on MediaTemple I am finally making a move. They used to have great support. Now, practically non-existent. I've had tons of issues suddenly with email, can't get support...they started without any warning trying to charge automatically my credit card without my consent and I am now ready to leap away. VERY SAD after so many years of service that was good.

Worst service of all time Yes same as below - just had the worst customer service experience of all time. Horrible. I will not go to GoDaddy either and they now own them and are not taking responsibility. Truly horrible.

Disgusting level of customer support changing to GoDaddy Been a customer for 10 years and have had the most absolutely despicable service from GoDaddy since the changeover. Websites down, emails down, support staff have no idea or simply lie. GoDaddy then deleted all of my legacy email services from the transitional MT/GoDaddy servers. I've spent about 6 hours on the phone or chat support to these people and the service and reliability of the hosting gets worse every time.