Avoid at all costs! Avoid at all costs! I have been with Media Temple for over 15 years. The service now is none existent since their recent migration over to GoDaddy. Their chat support is none existent. I have spent countless hours just trying to access my client's files. Their cPanel implementation is not fit for purpose and is a total mess. On the rare occasion that I can get through their tech support (usually after being on hold for hours on end) I get put through to a GoDaddy representative that does not have any access to the old Media Temple architecture. This means that I can't even pass their verification procedure as my support pin and email account does not register on their systems. After failing to help me, I am simply put back on old again waiting for the same thing to happen again. Such a shame that the company has been totally ruined. Avoid at all costs!!!

Terrible service levels since GoDaddy buyout Like so many people, I was a happy MT customer for more than a decade but in recent years and since the move to them being owned by GoDaddy, the service is terrible and I'm now actively migrating my sites to another host and will be cancelling. You can no longer open a support ticket, live chat takes hours to get through and if you're not there it's closed instantly. Shame to see a once great hosting company become such a low quality service. Absolutely avoid.

Worst service of all time Yes same as below - just had the worst customer service experience of all time. Horrible. I will not go to GoDaddy either and they now own them and are not taking responsibility. Truly horrible.

Much the same as a lot of comments… Much the same as a lot of comments here. I've been with MT for over a decade and now it's just awful. 2.5 hour wait times for a lead to a hosting question that may not arrive. Really disapointing that such a great name can fall from grace so tragically. I'll be looking to migrate my sites ASAP.

Disgusting level of customer support changing to GoDaddy Been a customer for 10 years and have had the most absolutely despicable service from GoDaddy since the changeover. Websites down, emails down, support staff have no idea or simply lie. GoDaddy then deleted all of my legacy email services from the transitional MT/GoDaddy servers. I've spent about 6 hours on the phone or chat support to these people and the service and reliability of the hosting gets worse every time.