A Fall from Grace They sold out to GoDaddy and now there is no way to get in touch with them for support. I gave them the benefit of the doubt that it was a transitional period, but this has been the case for months now. Regrettably, I am ending my nearly ten-year relationship as a customer with them, starting today. * Update: Unsurprisingly I never received an email from MT about this. And to anybody in a similar situation we have just moved to unlimitedwebhosting.co.uk and their service and support to date has been fantastic.

Cheated with a $360 bill after more… Cheated with a $360 bill after more than a decade of being their client. Due to their lack of support, increase of price, ftp problems and impossibility to contact, I requested to close my hosting on the 9th of April 2023, before they moved to GoDaddy. I received a confirmation that my hosting was going to be closed from Jonathan Ramirez on the 12th of April. Instead of that, I’ve been charged on the first of May with a $360 bill for a whole hosting year as a reseller in GoDaddy. I want immediate reimbursing and proper closure. There is no way to open a support request. None of my emails to the support account, the legal account, the press account, the PR account, etc. or twitter or the form in their website was responded. I want immediate reimbursing and proper closure. EDITED 6th of May: I received an email from Trustpilot to add review details, and I was expecting to have the option of attaching some documents, but the page was closed right after placing my personal details, leaving it with a "reference number" field empty because I didn't understand what it was referred to. The numbers for the bill are Invoice/Statement (ivs#): 103365-91 Account (act#): 103365 The web hosted was "marcelgarbi.com" Edited 15th of May: NOBODY contacted me at all. I feel robbed.

Happy customer for over ten years Happy customer for over ten years. Only negative thing I have to say is that occasionally your website goes down, but don’t all… and they monitor/alert you to status. Good speed. Great support… who has many a time walked me through situations I was not prepared for when it wasn’t even their responsibility. No complaints.

Downhill After More than 14 years Being a Happy Customer After more than 14 years of being on MediaTemple I am finally making a move. They used to have great support. Now, practically non-existent. I've had tons of issues suddenly with email, can't get support...they started without any warning trying to charge automatically my credit card without my consent and I am now ready to leap away. VERY SAD after so many years of service that was good.

Media Temple is an awful company Media Temple is an awful company. They insist on billing my credit card without notice, and when the card expires, yhey shut down my website. Customer service is a joke. The recording says that the wait times are about 2 minutes, I waited more than 40 minutes (out of morbid curiosity) and still never received a response. Since being bought by Go Daddy, Media Pimple has crashed and burned. I reccomend that you find another company to host your website!!