My ordinary experience with… My ordinary experience with marksandspencer.metafaq.com was of an average nature. Nothig noteworthy happened during my visit – it was all quite run of the mill. I noticed the site lacked any special features that might have left an impression upon me. Even so, I found the basic necessities like navigation, layout and content to be satisfactorry. Small spelling errors were present which detracted from my intercation, but overal it was bearable. A large selection of products was available, with nothing altercationgly good or bad about their offering. There was no major issues with how the site ran, and I didn't encounter any major problems.

Brilliant I cant fault Marks & Spencer, shopped there for years & always been satisfied with the quality of items i have bought, Yes they can be a bit dearer sometimes than other stores but you get what you pay for.

poor quality Product quality especially mens clothing is now poor compared to previous years.Socks and underwear in particular quicky lose their shape and become baggy The company have gone down market and traded quality for profit

Flowers undelivered, no help from M&S I ordered flowers to be delivered for an important family occasion. They did not turn up on the day and M&S simply provided the courier's number for me to call. I spent over an hour on the phone to the courier, mostly at a premium phone rate, but the flowers were never traced. I chose M&S because I thought I could rely on them. I could not. It was extremely upsetting that the flowers I thought I had sent were never delivered. M&S refunded me and gave me a £5 voucher but this did not begin to compensate for the distress caused.

Terrible Customer Services Over the years I have ordered a number of times from M & S, but had never dealt with their Customer Services dept before. I had delivered a dining room table, chairs and sideboard all from the same collection to "match". Well the table and chairs arrived, with damage to 2 of the chairs (legs dented in 3 seperate places). The sideboard at best, had the same pattern, but differed in colour significantly. After weeks of dealing with them, they finally offered a discount on the chairs. However, as I had signed for the unit they were not prepared to do anything more. They will loose a lot of business from me over the coming years, thats for sure.