Platinum Customer Service!!! I have ordered from them several times and always received quickly and at a good price. This last time I ordered there was a little delay in receiving and we had to get locally at a much inflated price. Needless to say I needed to return my whole order. I contacted there customer service department and they went above and beyond to help me out. I am completely satisfied and will definitely shop with them again. My go to pool place! :)

PoolSupplyWorld a SCAM Stay as far away from this company as possible. They do not reply to emails, they do not answer their phone, and there is never a rep available on their website chat. They never let you know if or when they ship parts or how long it will take. After a week of frustration ordered from a competitor and received overnight cheaper than PoolSupplyWorld’s ground shipping rate. And the return policy is criminal at best considering. Restocking fees, return fees, And exorbitant shipping fees all totaling almost the amount of the items purchased. THIS SITE IS A SCAM!!! B E W A R E !!!!!!!

No Communication - Not honest and truthful Order heater that showed in stock when ordered, never arrived, however they did send the free pool cleaner. Communication was non existent until I disputed the charge with my CC company. Returned pool cleaner and asked for refund. Pool Supply agreed however to FULL they shorted my refund buy $29.46. Continuing to dispute via CC company. EXTREMLY POOR SERVICE. Will NEVER do business with them again.

THEY WILL STEAL YOUR HARD EARNED MONEY Will steal your money with online orders and will not ship products nor issue refunds when items are unavailable. As of 5/27/2020 they have disconnected their customer service lines and will not take or return calls for those who have delivery issues or for those wishing to cancel orders etc. I ordered two sets of pool steps ($411 worth) on April 29, 2020. Today is May 27, 2020... no steps, no order updates, no refund and no calls returned. Stay away and buy elsewhere.

Good luck ever getting your item.. Placed an order for a replacement salt cell a week ago. Verified both on the website and via customer service rep item was in stock. Order was placed, credit card charge was submitted and then the fun began. Never received a tracking number, contacted PSW to investigate.. item is out of stock. A few days later, I check again, item is in stock and being processed. Still no tracking number. The next day I check in, item has been fulfilled, but no tracking because shipper hasn't picked up yet. Next morning, still no tracking.. customer service says item is out of stock.