Warranty for a salt generator t15… Warranty for a salt generator t15 failed customer service gave me the 24hrs thing as in other posts. Called back 3 times same answer. Do I purchase from another company or wait. I'll have go local before pool turns green...I'm out of shock

For the past 18 years I have been… For the past 18 years I have been buying parts for my pool system. From complete products to individual parts, Pool Supply World has always had the parts I needed and their pricing matches or beats their competition. Shipping has always been fast and free and I have been telling all of my friends and clients about PSW. Thank You for understanding what Customer Service is all about. Have a great NEW DECADE

False advertising False advertising. This is the details of what was to be included. This accessory package Includes GW9015 reducer cone, GW9012 swivel assembly, 41200-0213 vacuum regulator and cap, GW9019 unidapt handle Also includes GW9530 Vac port fitting, 41200-0212 flow gauge and 41200-0130 40-feet hose sectional kit with leader. I did not receive the GW9015 reducer cone nor did it include 412-0130 40-ft hose. Why would I pay so much for the little bit of stuff that was received? Requested refund on 6/7/2023.

Good luck ever getting your item.. Placed an order for a replacement salt cell a week ago. Verified both on the website and via customer service rep item was in stock. Order was placed, credit card charge was submitted and then the fun began. Never received a tracking number, contacted PSW to investigate.. item is out of stock. A few days later, I check again, item is in stock and being processed. Still no tracking number. The next day I check in, item has been fulfilled, but no tracking because shipper hasn't picked up yet. Next morning, still no tracking.. customer service says item is out of stock.

What a complete waste of my time What a complete waste of my time. I think they are a front for collecting data how else can they stay in business? There is definitely something wrong with this company I am changing my credit card # as I don't feel comfortable with them having it in their database.