What a complete waste of my time What a complete waste of my time. I think they are a front for collecting data how else can they stay in business? There is definitely something wrong with this company I am changing my credit card # as I don't feel comfortable with them having it in their database.

Bad customer service. Ordered a booster pump for older pool the next day I called to cancel order as we decided to replace complete pump package. They would not cancel pump arrived and I called to return unopened package was on hold for 1 hour finally talked to person she said she would forward request to return department I would hear within 48 hours and I could be charged restocking fee and shipping. I have not heard from them after 48 hours. I will not ever order anything from them again.

Absolutely the worse Absolutely the worse. Ordered filters on 04/29 still no confirmed tracking number. After numerous e-mails they finally said we will look into it and that was a week ago. Tried calling and you get a recording saying due to high volume of calls you wait will be longer then it disconnects you. Never again, will file a complaint with credit card company

Warranty isn’t worth anything Solar cover failed after 2 years with a ten year warranty. It won’t be covered because all the bubbles fell off. That’s not covered according to them. Don’t buy from them!

Platinum Customer Service!!! I have ordered from them several times and always received quickly and at a good price. This last time I ordered there was a little delay in receiving and we had to get locally at a much inflated price. Needless to say I needed to return my whole order. I contacted there customer service department and they went above and beyond to help me out. I am completely satisfied and will definitely shop with them again. My go to pool place! :)