Fake Website- Fake Company This site is completely committed to stealing your personal info. DO NOT, under any circumstances order from this FAKE webpage. Your personal info is not worth being compromised! Oh yeah, there owned by Leslie’s and when you call their corporate office, they read from a “script” about they are not affiliated with Pool Supply World, except Pool Supply World has the same address. F- theives!

PoolSupplyWorld a SCAM Stay as far away from this company as possible. They do not reply to emails, they do not answer their phone, and there is never a rep available on their website chat. They never let you know if or when they ship parts or how long it will take. After a week of frustration ordered from a competitor and received overnight cheaper than PoolSupplyWorld’s ground shipping rate. And the return policy is criminal at best considering. Restocking fees, return fees, And exorbitant shipping fees all totaling almost the amount of the items purchased. THIS SITE IS A SCAM!!! B E W A R E !!!!!!!

Platinum Customer Service!!! I have ordered from them several times and always received quickly and at a good price. This last time I ordered there was a little delay in receiving and we had to get locally at a much inflated price. Needless to say I needed to return my whole order. I contacted there customer service department and they went above and beyond to help me out. I am completely satisfied and will definitely shop with them again. My go to pool place! :)

I needed a replacement Grid Assembly… I needed a replacement Grid Assembly for FNS Filter. I read some of the online reviews but still decided to give it a try. They were offering a 40% difference and free shipping. I contacted customer service a couple of times to check on the order. They were very responsive. I received the filter package exactly as stated by the company. Great experience.

THEY WILL STEAL YOUR HARD EARNED MONEY Will steal your money with online orders and will not ship products nor issue refunds when items are unavailable. As of 5/27/2020 they have disconnected their customer service lines and will not take or return calls for those who have delivery issues or for those wishing to cancel orders etc. I ordered two sets of pool steps ($411 worth) on April 29, 2020. Today is May 27, 2020... no steps, no order updates, no refund and no calls returned. Stay away and buy elsewhere.