I ordered the wrong part—my bad I ordered the wrong part—my bad, though I think not surprising. I needed a Gecko WP2, so I ordered it, not knowing that WP2 comes as a 115V and 230V model. (Why Gecko chooses the same ID for both is a mystery.) I didn’t discover my mistake for several weeks—didn’t have time for repair. Once discovered, this company will not accept return. So I have a $400 doorstop.

Absolutely the worse Absolutely the worse. Ordered filters on 04/29 still no confirmed tracking number. After numerous e-mails they finally said we will look into it and that was a week ago. Tried calling and you get a recording saying due to high volume of calls you wait will be longer then it disconnects you. Never again, will file a complaint with credit card company

No way to contact or track orders Ordered a pool ladder may 24th unable to get any updates tracking information or anyone on the phone sitting here for a live chat over 70 minutes and I still have a 70 minute wait sent them an email no response. Paid with pay pal will have to file for my money back.went on again today no one available for live chat. Sent complain to pay pal to cancel my order. Calling credit card next then Better Business Bureau

Fake Website- Fake Company This site is completely committed to stealing your personal info. DO NOT, under any circumstances order from this FAKE webpage. Your personal info is not worth being compromised! Oh yeah, there owned by Leslie’s and when you call their corporate office, they read from a “script” about they are not affiliated with Pool Supply World, except Pool Supply World has the same address. F- theives!

For the past 18 years I have been… For the past 18 years I have been buying parts for my pool system. From complete products to individual parts, Pool Supply World has always had the parts I needed and their pricing matches or beats their competition. Shipping has always been fast and free and I have been telling all of my friends and clients about PSW. Thank You for understanding what Customer Service is all about. Have a great NEW DECADE