Read the fine print in large print...NO… Read the fine print in large print...NO ORDERS UNDER $25 ARE RETURNABLE!! I bought a $17 dollar part from them based on the photo they provided. I received a different part even though the same picture showed up on my invoice. They said "not returnable" and that the picture shown was for demonstration purposes only?!!?? They misrepresented the product visually and did not take any responsibility for their error. Guess who gets stuck? Not them! I will be challenging the charge with PayPal and Visa.

PoolSupplyWorld a SCAM Stay as far away from this company as possible. They do not reply to emails, they do not answer their phone, and there is never a rep available on their website chat. They never let you know if or when they ship parts or how long it will take. After a week of frustration ordered from a competitor and received overnight cheaper than PoolSupplyWorld’s ground shipping rate. And the return policy is criminal at best considering. Restocking fees, return fees, And exorbitant shipping fees all totaling almost the amount of the items purchased. THIS SITE IS A SCAM!!! B E W A R E !!!!!!!

False advertising False advertising. This is the details of what was to be included. This accessory package Includes GW9015 reducer cone, GW9012 swivel assembly, 41200-0213 vacuum regulator and cap, GW9019 unidapt handle Also includes GW9530 Vac port fitting, 41200-0212 flow gauge and 41200-0130 40-feet hose sectional kit with leader. I did not receive the GW9015 reducer cone nor did it include 412-0130 40-ft hose. Why would I pay so much for the little bit of stuff that was received? Requested refund on 6/7/2023.

I ordered the wrong part—my bad I ordered the wrong part—my bad, though I think not surprising. I needed a Gecko WP2, so I ordered it, not knowing that WP2 comes as a 115V and 230V model. (Why Gecko chooses the same ID for both is a mystery.) I didn’t discover my mistake for several weeks—didn’t have time for repair. Once discovered, this company will not accept return. So I have a $400 doorstop.

Warranty isn’t worth anything Solar cover failed after 2 years with a ten year warranty. It won’t be covered because all the bubbles fell off. That’s not covered according to them. Don’t buy from them!