Flowers Never Got Delivered I ordered Birthday flowers - never received - customer service is not responsive. I was giving them a second chance - shame on me - I AM DONE WITH TAJ ONLINE. Terrible service.

Cake never reached, no apology, no refund 20 days later! Ordered cake - never reached for 11th January. Tried calling number of times, phone goes straight to voice mail at all times! Email response is 'order cancelled' money will be returned - case closed! No apologies, only "advice". It has been more than 20 days (30th January), money has not been returned to my account. Tried emailing using the escalation email provided on site - email is disabled. Extremely disappointing! Possibly the worst online ordering experience ever, where are the managers? Do they have anyone at all overseeing the service?

Crappy customer care poor business practices I ordered items online and paid. A day or 2 later I received a garbled phone call telling me they had not the items in stock and they would refund the cost. When my order arrived ( frozen items) 1 bag had burst and was defrosted - the contents in a puddle in the bottom of the freezer transit bag. The other 2 items survived. My money was not refunded. 2 weeks later and following 3 ignored emails I received a reply and they said they would refund that day. A week later still no refund. Several emails ( all ignored bar the last one ) later they said they would refund “x” amount. This was a partial refund not a full refund. This is the worst online company I have ever had the misfortune to deal with. They do not answer their emails, phone. Customer care is non existent. I wish I had read these reviews before ordering. USE THIS COMPANY AT YOUR RISK

It is a very unprofessional & useless… It is a very unprofessional & useless service. My brother had ordered cake for mother's day . It was delivered d next day & was rotten. We had to throw it away. For father's day , two cakes were ordered but not delivered till Wednesday . I called them up. They gave stupid excuses. I have asked them for a refund. It should be shut . They don't know how to handle d business & take orders

A well deserved appreciation It was my 8 year old niece birthday and i had completely missed it out untill i realised 1 day before the day. Thanks a ton to tajonline who delivered a cake within 14 hrs of placing my order. Post that i sent a nice gift to Hanu. Since then he has only asked for car toys. Thanks guys