Poor products and poor customer service The order that I placed for a special occasion arrived spoiled and no refund was given. Poor customer service. Beware! While the navigation and site is well designed, products listed are attractive, don't fall for it. The real service/values of any company is determined when something goes wrong.

Irritating experience It seems that, This is a company managed by unprofessional,who doesn't care for emotions of the people who opt their services. i am sure that i am not the only one with such horrible experience from this bunch of unprofessional people. They are more concerned about getting money from the customers and not providing service in turn. They actually spoiled my day with there pathetic service which they never provided. there customer care service is useless and there is actually nobody to hear you. I did a big mistake for choosing them as my messenger to deliver my feelings to my loved ones. I will never recommend them to anyone.

Cake never reached, no apology, no refund 20 days later! Ordered cake - never reached for 11th January. Tried calling number of times, phone goes straight to voice mail at all times! Email response is 'order cancelled' money will be returned - case closed! No apologies, only "advice". It has been more than 20 days (30th January), money has not been returned to my account. Tried emailing using the escalation email provided on site - email is disabled. Extremely disappointing! Possibly the worst online ordering experience ever, where are the managers? Do they have anyone at all overseeing the service?

disappointed I am very disappointed with this website..it was a birthdaycake and i ordered on time but cake was not delivered on the day..It was a surprise and we failed coz of this website instead of calling three times it never delivered.can any one help me with their management i realy wanna write an email to them aboit this wonderful service they are giving to cutomers..

Very very bad Very very bad, they are fake. Do not use tajonline.com please. I ordered surprise gift to a friend of mine and selected a delivery date, my order went through and my money got deducted but my friend did not receive any gift on selected date.I kept submiting requests or complaints But it turned out to be of no use. Money is gone, surprise turned out to be horrible shock. Please go with better website if you want better gifting exp!