Would give zero or below if possible Would give zero or below if possible. Original LG fridge was so bad Sears replaced completely after years of multiple service calls per year. Have had LG replacement for less than 5 years and it had never been reliable. I was resigned to never having in-door water and ice, but then freezer and fridge quit working at the end of Sept 2021, with $2000 worth of my husbands insulin being stored in it. Multiple calls, us ordering the parts and having them shipped to our house so we were sure they’d be ready for the technician has left us with a tentative repair date of DECEMBER 14!! Completely unacceptable. Never buy LG or any appliance that A&E services.

The AI and lack of contact is terrible ... The AI - you spend 5 minutes before you even talk to the human! Terrible. Also lack of response from LG Service is terrible. Applied for Service 24-October - till end of October no response. Had to call them. They blame the ventilation and asked me to pay and do cleaning of ventilation before they schedule technician! They ask to do various test for them. Issue not resolved! Warranty is just an Idea not a law for them.

Unhygenic Technician One of the technicans from LG who came to repair my aircon compressor was absolutely unhygenic. After doing the repair, he used my washbasin to wash his hands and horror of all horrors, he washed and gargled his mouth and spit out the contents from his mouth😱!!!!!!!!

Terrible customer and repair service Worst experience and customer service I’ve ever had. After a month of wrong parts and multiple reschedules I will no longer purchase LG appliances after this. And I will NEVER recommended LG products.

Absolute garbage Absolute garbage. LG charged us 300 bucks to fix a dryer that they never ended up fixing (its still broken 3 months later) and refuse to compensate us in anyway for essentially stealing our money.