Dylan Is An Outstanding Repairman Dylan was scheduled to stop by tomorrow, but because he was in the area and ahead of schedule he called to see if we were available - you bet we were! He had the troubleshooting done quickly, explained the issue and estimated repair time. Dylan got our refrigerator working again. He's outstanding!

Worst customer service I have… Worst customer service I have experienced, EVER! I have an 8 month old LG dryer that stopped working; it is still under warranty. I called the LG support number four times trying to get them to schedule a service appointment but each time they would say that they needed me to check something first. First it was to check the vent, when I told them it was clear they said I should probably have it professionally cleaned. Next they wanted me to have an electrician come out and check the voltage. This has gone on four days with them never scheduling a service appointment. It ended this afternoon with them promising to have someone call me back to schedule an appointment but, of course, that didn’t happen. I will never buy another LG product!

The AI and lack of contact is terrible ... The AI - you spend 5 minutes before you even talk to the human! Terrible. Also lack of response from LG Service is terrible. Applied for Service 24-October - till end of October no response. Had to call them. They blame the ventilation and asked me to pay and do cleaning of ventilation before they schedule technician! They ask to do various test for them. Issue not resolved! Warranty is just an Idea not a law for them.

Terrible customer and repair service Worst experience and customer service I’ve ever had. After a month of wrong parts and multiple reschedules I will no longer purchase LG appliances after this. And I will NEVER recommended LG products.

2 year old refrigerator no longer… 2 year old refrigerator no longer cooling. 1 full month to get a repair to the house. Rescheduled 3 times still not fixed. Avoid LG. Their motto of life's good only reflects their ability to take your money and provide junk appliances in return