Terrible Technician and Terrible Service Filed a claim with Lowes regarding a Hisense Refrigerator and this company was chose n by Lowes to service the unit. Technician called at 11:45pm to notify me he would be here in 25 minutes. My window was 2-6pm. Fortunately, I left work early today otherwise I would not have been able to meet with technician (I teach public school). My husband is disabled and is not able to move about easily, so it was necessary for me to be here. The technician entered the home, took a picture of the serial number and model number, peeked behind the refrigerator and told me it wasn't working due to a roach infestation. He didn't even pull the unit from the wall. He could not show me where the infestation had caused the problem. He had no proof of an "infestation" other than the droppings he supposedly saw when he peeked behind the unit. He then informed me that "he wasn't touching this" and said he was going to let the warranty company know. How a technician make this judgement without even pulling out the unit to look at it.

Local repair people refuse to handle LG Local repair people refuse to work on LG appliances. That should have been my first cue. 10 days after my first call to LG, I had a service person show up. He saw that I had a dryer stacked on the washing machine and told me I had to separate them, and left. I have medical issues and can't do that kind of labor. Nobody in the entire 10 days of texts and phone calls told me the customer was responsible for doing the service labor. This is not service, it's an abomination. I'm never buying or trusting an LG appliance again -- but the service is the insult to injury.

Thankyou Paul! Thankyou Paul! My service agent Paul from LG is the person you want! Straight to the point, very professional and polite. Thankyou for being so understanding and knowing the product. 5/5

LG the BEST Customer service!!! All from twitter except my last statement!! @LGUSSupport Johnny V., 818 xxx-xxxx, xxxxx Abella St. CA 91214, , Model # LGWT5270CW, SN # 511PNXXXXXX, Purchased 1-29-2016. I am notifying LG on the behalf of my daughter Lisa Dxxxxxxx.The washer literally stopped working after 4 years. ---------------------------------------------------------- I Ordered new pulsator, screw, cap and washer. The total for parts, tax and shipping to $133.59. We have the parts receipt and purchase invoice. We hope that LG will stand behind their products and reputation and refund said amount, regards! ----------------------------------------------------------- @V, Johnny As an aside, we understand this LG washer is not covered by your standard warranty however this LG washer was a extremely high end priced model with the expectation it would work trouble free a period of time not just 4 years and then breakdown. ---------------------------------------------------------- Hi, J. Please send us a copy of the invoice for the parts that you bought and we will review the case with our supervisor. Thanks ^Angelica -------------------------------------------------------------Your request for monetary reimbursement has been approved last 10/29. A check will be mailed directly from LG via standard mail. Please allow 15 business days for it to arrive. I truly hope that your issue is resolved and apologize for any inconvenience you may have experienced. ^John ------------------------------------------------------ I did receive the reimbursement check from LG for $133.59 in 7 days !!!! Way to go LG!!!

Stay away from LG Stay away from LG. I shifted to LG when Samsung started to go downhill . Samsung use to be one of the best. unfortunately I've had a couple repairs on an LG refrigerator cooling system for a fridge purchased in 2019 and then I found out today there's a major class action lawsuit in 2020 against LG and like 20 of the refrigerator models. What bothers me is retail stores continue to these models that are major recalls or problems I remember reading that JD power has good reviews on LG appliances but now I can't even trust JD power. I guess it's back to GE or Whirlpool for me. I'm glad I didn't pull the trigger on the LG television (also known to have many problems). I bought a Sony instead and for 4 years it's been great. I'm staying away from anything made in China or Korea