Painful experience to schedule service...painful Refrigerator failure second time in one year. Compressor replaced first time. The worst part is phone reps for LG. Difficult to understand at times, sound like they are reading from cue cards, the second one I was transferred to was actually in the Phillipines. Each rep asking same questions I previously answered. Food thawing, water all over floor, making loud noise like a lawn mower, but let's troubleshoot the ice maker, in broken English. Then they sent me an app to identify the type of sound fridge was making (which I refused to use)-I just wanted a repair person to come out and assess and fix asap, happy to pay. Geesh, ready to drink heavily after this experience. Will absolutely stay away from LG in the future, guaranteed.

Never again My LG refrigerator is less than two years old which I think is awfully early for a repair. That aside, I called for repair a week and a half ago. They ordered a part based on my description of the issue, which was shipped to my house. The part arrived within 2 to 3 days as promised. I still have to wait another week for the serviceman to make the repair. They had scheduled my repair two and a half weeks out from my initial call. All communication was done via text message. Calling the numbers they provide to contact my service provider, I never reached a human being. I left five voicemail messages over a period of three days and never got a response until I sent it with an urgent status. Still no phone call and no human contact. Just a text message indicating that my appointment is set for 13 February. I responded that I thought that was an awfully long time to wait for a refrigerator repair and I’ve been without a refrigerator already for well over a week. There was no response. At this point I, can either wait another week for my appointment, or just call someone local who I know will come within 48 hours. I would never have sought repair through the manufacturer had I known I would get this terrible service. It should be known that the number I contacted was the number for Support on the back of one of the booklets that came with the appliance.

Dylan Is An Outstanding Repairman Dylan was scheduled to stop by tomorrow, but because he was in the area and ahead of schedule he called to see if we were available - you bet we were! He had the troubleshooting done quickly, explained the issue and estimated repair time. Dylan got our refrigerator working again. He's outstanding!

Horrible customer service Horrible customer service! Will never buy another LG product again. The automated attendant asks the same questions twice, the customer reps speak but do not understand English clearly. Tech never showed for my appointment and then hung up on me when I called to find out where he was. I’ve spent hours trying to get a tech out here and was just told by customer service to call a private business, which I did, and they said they don’t service machines that are not under NEW warranty! LG does not have adequate number of techs in a metropolitan city of over 1M people. What a nightmare.

Absolute garbage Absolute garbage. LG charged us 300 bucks to fix a dryer that they never ended up fixing (its still broken 3 months later) and refuse to compensate us in anyway for essentially stealing our money.