Terrible customer and repair service Worst experience and customer service I’ve ever had. After a month of wrong parts and multiple reschedules I will no longer purchase LG appliances after this. And I will NEVER recommended LG products.

Horrible customer service Horrible customer service! Will never buy another LG product again. The automated attendant asks the same questions twice, the customer reps speak but do not understand English clearly. Tech never showed for my appointment and then hung up on me when I called to find out where he was. I’ve spent hours trying to get a tech out here and was just told by customer service to call a private business, which I did, and they said they don’t service machines that are not under NEW warranty! LG does not have adequate number of techs in a metropolitan city of over 1M people. What a nightmare.

2 year old refrigerator no longer… 2 year old refrigerator no longer cooling. 1 full month to get a repair to the house. Rescheduled 3 times still not fixed. Avoid LG. Their motto of life's good only reflects their ability to take your money and provide junk appliances in return

The AI and lack of contact is terrible ... The AI - you spend 5 minutes before you even talk to the human! Terrible. Also lack of response from LG Service is terrible. Applied for Service 24-October - till end of October no response. Had to call them. They blame the ventilation and asked me to pay and do cleaning of ventilation before they schedule technician! They ask to do various test for them. Issue not resolved! Warranty is just an Idea not a law for them.

Horrible, scary, and very disappointing experience with LG repairs person. I bought an extended warranty and when the LG repair appliance person came, he was rude, kicked my laundry room door, AND did not repair anything. And on top of that, the technician was upset with me because I DID NOT ORDER THE MISSING PARTS, haww?!!! Isn't that his job? LG had me waiting 3 times on scheduled appointments. No one came, no one called, they wasted my time 4 hours each time, waiting for someone who never came. It took a couple of hours each time setting up the repair appointment. Finally, I had to pay for my own repair, and what I paid for the extended warranty was not refunded. !!!! I will never in my life buy an LG product.