Flynn K
GBThe Good, Bad, & Aggravating What made the experience great was your associate. What once again made it terrible was your checkout process. Several times I have gone to other sites where one doesn’t receive the aggravating “CIM Gateway unable to process” message. You folks really need to dump that system and stop relying on your associates to make things right with those who try very hard to be loyal customers.
RICH
GBEASY TO GET MY PREFERRED FFL DEALER TO… EASY TO GET MY PREFERRED FFL DEALER TO HANDLE TRANSFER! GREAT PRICE ON AR LOWER! SHIPPING CHARGE ON LOWER WAS A BIT HIGH BUT GREAT CUSTOMER SERVICE! WILL BUY AGAIN FROM COMPANY!
Samuel Lindhorst
GBScrewed an order up twice Screwed an order up twice, but customer reps straighten me out and clearly communicated results.
Thirdherd
GBExcellent customer service Mr. Johnny was very helpful. Perfect customer assistance
Mike
GBI had a concern -- right before I placed my oder, the online form seemed to have changed my "are shipping and billing addresses the same" setting. I had a concern that the online form had garbled my order; Brittany understood immediately, had my order up on her screen almost before I had rattled off the order number, confirmed that there was no issue that would impede filling the order, and corrected it in Ammunition Depot's records. All with an efficient gracious smile. (The only thing I forgot to request was that someone should fix the online ordering computer code and ensure that a customer who is still in mid-order NOT have their "are shipping and billing addresses the same" setting changed on them, even if they went backward one page in their browser during the construction of their order.)