Great American sextoy company with a good customer service I had originally ordered and paid for a product from Healthy & Active's online catalogue through Amazon UK. I was surprised when the product came with an attached importtax since I had thought that the UK was inside the EU tarrif barrier. So I decided to at first return the product since I found the income tax not ok. A friendly representative at DHL reminded me that the U.K. left the EU two years ago which I somewhat remembered but there was no reminder about it when making a purchase on the Amazon UK website. Well, now I know it is that way each time I order through them. To get the product returned, and the amount paid refunded took several days of communication with first DHL next Healthy & Active. Finally, I was able to get both the product back to the U.S., and my money refunded. I appreciate the fast and reliable customer service at Healthy and Active. You are far away in the United States, and I am all the way over here. But your kind and sincere customercare has been heartwarming. I give you 5 stars here on Trustpilot.com. I will be back soon to order directly from you which makes it much easier to remember that there always is an incometax attached on orders from the USA.

Excellent customer service After placing an order last night I wanted to upgrade from 2 day shipping to 1 day shipping. Sent an email saying I would be calling in the morning to make the changes. Wyatt from customer service replied via email first thing in the morning. When I called customer service Wyatt answered! While on the phone I was able to order 4 additional items and upgrade to 1 day shipping. Can’t wait to play with my items over the weekend!!! Will be ordering from Healthy & Active in the near future. Thank you Wyatt for you’re quick response and outstanding customer service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Everything exactly as promised. The correct items arrived in the time frame specified on their website. One of the items was defective, so I called the company and they sent me a new one immediately, without making me return the defective one. I think Nordsrom's even makes you non-working items back. Awesome service, and the best pricing online.

Last moment order change ... Placed and order. Forgot an item. Contacted via chat. Got a real person! Tiffany was understanding, helpful and knowledgeable. So fast, so easy.

Accidentally completed an order without… Accidentally completed an order without enough $$ to get the free offer item. Immediately sent an email asking that the order be cancelled so I could correct my mistake. Was contacted the next day and my order was canceled and my credit card was reimbursed. I placed a new order a couple of days later because of this great customer service and the items were delivered without delay.