Everybody’s rude Everybody’s rude! I would never recommend this place to a blind person . I’ve heard them makes weird jokes about customer who was there before me, male workers tend to show off infront of a female worker, they all have attitudes as if they’re better than you Etc…. This place sucks KW DEFENSE IS EXCELLENT SPOT. GOOD CUSTOMER SERVICE AND EMOLOYEES.

Careless Customer Service I recently tried to purchase 2 firearms from Turner's and ended up having to walk away from the purchase, even losing $400 out of principle because I decided not to buy here after my experiences and what they chose to keep. I went to this location 3 times, the first 2 times I witnessed unhappy and frustrated gun buying customers and should have walked away, but I really wanted the guns. The first time was to make the purchase and process paperwork. The fella who helped must have had someone poop in his cereal that day cause he was not feeling his work or life in general that day. I will fully admit I made a mistake not knowing what day my cleared pickup day was for my first gun. I am an older father of two to young children and have young adults in college. I own and run 2 businesses and employ 15 people. It's my responsibility to assist all of them to the best of my abilities and to teach them customer service and what it means to our businesses. Turner's management has done the opposite. They had a choice to make 1 phone call, and it would be good or bad, and they chose the latter. Instead of taking 30- seconds to make a call reminding a busy customer or like myself, a mistaken customer that the purchase is available for pickup they choose to to make one call for 30-seconds to tell me everything I did wrong and it to late that I must pay again and start over. Fine, I except what I did wrong. Either way, you had one 30-second phone to make you choose for it to be the bad customer service version. I will keep my gun purchases with small gunshops that need and want to help their customers.

Gun Transfers is not what the employee likes to do Today we had a very bad experience at Turners Outdoors on Blackstone/ Bullard in Fresno. We wanted to share this with everyone. Our number got called by an employee named Phil, he asked what we was there for. We told him it was for a gun transfer. He rolled his eyes immediately and shook his head at us. I asked, Do you not want to service us? He told us, rudely that tranfers takes a long time to do and that he did not like to do them. He commented that was probably why they had asked him to come to the back to help out. He avoided my question and asked where our gun was. We told him it was with us. He said why we didn’t check it in. We told him no one asked us to. We explained that we carried it in the store for half an hour and not once did an employee or manager in the store inform us it had to be checked in first. Mind you, this is our first time doing a gun transfer ever. Rudely, he told us there is a posting at the door!!! I said, are you expecting all Turner customers to read all postings at the door prior to coming in? Again he avoided the question and babbled to another customer how it was posted on the door and we should have seen it. Note: this part should have never been said by the employee. We went to the front to check in the gun and asked for a manager. Once the manager came you can see Phil come strolling up to the front as well. I proceeded to explain the situation and Phil rudely interrupted and replied “you know, we don’t have to service you. If you don’t like it you can leave”!!! Gun transfers is a hassle and a pain in my ass to do. Note: Another thing that should not have been said. We explained how poor his customer service was in front of the manager yet the tackle manager did not stop Phil from talking to us rudely. By this time, we knew Phil and the manager was in cahoots. Phil left and I told the manager, if it was any other place the employee would have been stopped or reprimanded by a manager. Yet the manager said nothing he just continued to process our check in. We never received an apology from either staff. This is the part that really ticked me off. I asked the manager once we were checked in could he assign a different employee to service us. He told us it’s however the dice rolls! He cannot control who we get. They took our gun to the back of the store. After waiting for another to be serviced we were fed up and asked for our gun back and just left the store. Unfortunately no pictures of who he is but you will know once you talk to him he is very rude elderly person who seems like he doesn’t even want to be there.

Check your merchandise carefully. I purchased a brand new Beretta handgun,they let me handle the one in the case, they said they had to order it so I pick it up not fully checking my gun got home and the mag kept jamming I took it back and the guy told me he has two and they jams like that as well? Now my brand new gun never been fired is in the shop. I told the manager I didn't want that gun I want a new one.This gun has marks as it was a used gun also ,he told me the gun is registered to me and thats your gun and he cannot give me a new one.I would never be able to trust this gun or any one in that store on Hawthorne.

I needed to buy some nightcrawlers to… I needed to buy some nightcrawlers to go fishing for local trout and also was looking forward to treat myself to some new equipment. I went to the Turner's in Signal Hill and very disappointed when every container of live nightcrawlers were moldy and melted looking. The fishing clerk was talking with Another worker...might have been the manager. He saw that I was looking at each carton of rotten worms and then told me that they were all like that. The manager guy said...I thought they just delivered some....and the other clerk said...no, they just serviced the frozen bait. So it seems that the fishing clerk knew about the rotten bait....but didnt bother to remove it and let the boss know to order more. What a joke! If I didnt check the bait first and just buy it...I would have gotten burned and screwed at the lake. Poor service and incompetent employees = no business. Oh....they advertise and want people to become a preferred Customer to get the better price on items...but cant manage to do simple tasks to run a business.