Paid $15 on a $35 product Paid $15 on a $35 product. Website said 4 day shipping. After 4 days it still had not shipped so I called customer service to ask for a refund on the shipping charge at least and was given the runaround. I wouldn't have ordered if this was the case. Product won't be here for another 10 days. Never ordering again. What a joke.

Good customer service I have gone to the Stockton Ca, Tulare Ca and Fresno Ca locations and Ive always been treated nicely and in a helpful manner. I went in to look at a firearm. they were not busy so two ees gave me their opinions on the products. I ended up buying some ammo (no fingerprinting needed at that time). everything went perfectly. I even told any employee who'd listen that they were great compared to their competition, the big GREEN box store. I have nothing but good things to say about their customer service.

Careless Customer Service I recently tried to purchase 2 firearms from Turner's and ended up having to walk away from the purchase, even losing $400 out of principle because I decided not to buy here after my experiences and what they chose to keep. I went to this location 3 times, the first 2 times I witnessed unhappy and frustrated gun buying customers and should have walked away, but I really wanted the guns. The first time was to make the purchase and process paperwork. The fella who helped must have had someone poop in his cereal that day cause he was not feeling his work or life in general that day. I will fully admit I made a mistake not knowing what day my cleared pickup day was for my first gun. I am an older father of two to young children and have young adults in college. I own and run 2 businesses and employ 15 people. It's my responsibility to assist all of them to the best of my abilities and to teach them customer service and what it means to our businesses. Turner's management has done the opposite. They had a choice to make 1 phone call, and it would be good or bad, and they chose the latter. Instead of taking 30- seconds to make a call reminding a busy customer or like myself, a mistaken customer that the purchase is available for pickup they choose to to make one call for 30-seconds to tell me everything I did wrong and it to late that I must pay again and start over. Fine, I except what I did wrong. Either way, you had one 30-second phone to make you choose for it to be the bad customer service version. I will keep my gun purchases with small gunshops that need and want to help their customers.

Everybody’s rude Everybody’s rude! I would never recommend this place to a blind person . I’ve heard them makes weird jokes about customer who was there before me, male workers tend to show off infront of a female worker, they all have attitudes as if they’re better than you Etc…. This place sucks KW DEFENSE IS EXCELLENT SPOT. GOOD CUSTOMER SERVICE AND EMOLOYEES.

Tulare Turners outdoorsman , Tulare Turners outdoorsman ,, rude as hell ,, my first time there, and my last .. and passing my experience on to others ,, take your Calif rude and shove it.