Just lost a long time customer of Turners Long time customer of Turners. Purchased a 22 ca Browning pistol from the Ontario Store. Contacted Browning (the manufacturer) on a loading issue I am having with the pistol, and Browning stated that they will pay for the shipping back to them to check out the pistol, all I had to do was bring it to an FFL (Turners) and Turners would only have to call Browning so they could send Turners the shipping label. Went in and told the mgr this, and he insisted on charging me a $30 "shipping" charge, even though I told him that Browning would pay for this. I asked him if the $30 is a "handling" charge, and he flippantly told me that it is a shipping charge. I told him thanks, that I will bring it to another FFL that knows about not ripping off a customer for additional shipping charges, that I would not be buying anything from Turners again. You just lost a good customer.

Stay away I went to get a purchase a 9mm and the guy at the counter was was condescending, rude, and very unprofessional to say the lest. I have no idea why they let people like that work there. Stay far away from the orange location.

I found Christian Castellanos… I found Christian Castellanos especially helpful, and patient. Also David the manager in Torrance is good, too, as is Brian H, and Adam. The only problem I had was the wait, and the paperwork. The paperwork is due to Calif. laws, not Turners, however.

Paid $15 on a $35 product Paid $15 on a $35 product. Website said 4 day shipping. After 4 days it still had not shipped so I called customer service to ask for a refund on the shipping charge at least and was given the runaround. I wouldn't have ordered if this was the case. Product won't be here for another 10 days. Never ordering again. What a joke.