No customer service The item ordered and the item received were two completely different items. As the other reviews say, there is no customer service whatsoever. I will contact my credit card and do a chargeback.

That is the kindest thing I can say… That is the kindest thing I can say about the company. I placed an order, several weeks ago and now two weeks into it, I have nothing. I have emails they send saying "it's on the way." Yet when I click through the tracking link, or go to track via USPS website, nothing. There is a label created, but no actual tracking. They of course sent the email of "it's on the way" 5 days prior to the actual label being created. I have tried contacting them, email, phone call, any form of contact, but the only response I get, "it's on the way, its international shipping, its always like this, sorry" with a link referring me back to their shipping policy that says it can take up to 21 business days. They don't share any of their shipping information policies, refund policies, or any other information with you prior to the sale, but they are sure good about sending out the same link to the same "shipping policies" without actually allowing you to contact. I've finally had to contact the credit card company to start a fraud process because there has been no response from the company.

DON’T PURCHASE FROM THIS SITE PLEASE! DON’T PURCHASE FROM THIS SITE PLEASE! This company is a complete rip off. I purchased an order two months ago and still haven’t received my package. I recently contacted them about this issue and have yet to receive any help. This company has poor customer service and highly recommend that no one waste their time and money on this place. What a joke.

AWFUL DO NOT BUY!! AWFUL DO NOT BUY!!! Order still pending fulfillment placed in beginning Jan. Lacks customer service support. Refuses refund. Took over a mth. for reply. Still haven't corrected or fulfilled my order placed in Jan.

Not honouring the guarantee… I purchased a hot water tap (Hanstrom)for a client 6 months ago and it stop heating. I contacted verana after repeated attempts and spoke to someone who told me they would look into and call me back. Now Three weeks on after sending videos of a not heating unit in every possible sinario of setting and still not working I'm still having to chase them for a replacement to honour the guarantee. DON'T BUY FROM THIS COMPANY.