Check return policy before purchase Check the return policy before you purchase anything! I bought an item which said 'one size', but it didn't fit in any way. So, lots of money gone and no option to get a refund. Never going to buy something here again.

Should have known better … Should have known better …. I dropped so much money on an order and followed the sizing recommendations on the website. All of the things I purchased didn't even pretend to fit, couldn't get them above my knees. It was like they used child size patterns to create. The lingerie item isn’t even close to the image and I’m not talking about the difference between the model’s body and mine and the quality was utter garbage. Total waste of money. Turns out their website says you can’t return due to sizing errors? What kind of bull is that!? THE RETURN POLICY IS A COMPLETE JOKE! Also, all the positive reviews are either bots or employees of the company … just order something for yourself, you’ll see how unbelievable the good reviews are.

SCAM / TERRIBLE QUALITY Do not purchase from Vavana. Absolute scam, took over 4 months for the product to arrive. It was actually from "Ali Express" so they obviously purchased it from there and sold as their own. Asked for a refund multiple times as item is very poor quality and paid over $80USD for the product. Customer service team never replies to emails. Policy on website says if item is not delivered within 35 business days you will get a full refund. 4 months gone and still waiting for my refund. DO NOT purchase from Vavana. Absolute waste of money.

That is the kindest thing I can say… That is the kindest thing I can say about the company. I placed an order, several weeks ago and now two weeks into it, I have nothing. I have emails they send saying "it's on the way." Yet when I click through the tracking link, or go to track via USPS website, nothing. There is a label created, but no actual tracking. They of course sent the email of "it's on the way" 5 days prior to the actual label being created. I have tried contacting them, email, phone call, any form of contact, but the only response I get, "it's on the way, its international shipping, its always like this, sorry" with a link referring me back to their shipping policy that says it can take up to 21 business days. They don't share any of their shipping information policies, refund policies, or any other information with you prior to the sale, but they are sure good about sending out the same link to the same "shipping policies" without actually allowing you to contact. I've finally had to contact the credit card company to start a fraud process because there has been no response from the company.

Not honouring the guarantee… I purchased a hot water tap (Hanstrom)for a client 6 months ago and it stop heating. I contacted verana after repeated attempts and spoke to someone who told me they would look into and call me back. Now Three weeks on after sending videos of a not heating unit in every possible sinario of setting and still not working I'm still having to chase them for a replacement to honour the guarantee. DON'T BUY FROM THIS COMPANY.