Great customer service and prompt… Great customer service and prompt ordering and delivery. I needed to replace a mattress for the snuzpod 1 and it was impossible to find in the US. Luckily ababy.com was able to custom make a safe, properly sized mattress. I ordered over the phone and the customer service was on point!

Poor customer service Ordered toddler stepstool early May, it is now mid-June and still have not received it. my granddaughter‘s birthday has come and gone. I have tried numerous times to contact customer service to no avail. I have received no response whatsoever to my requests for help and or information. Cannot speak to quality of product because I have not received it, but I do know that I will never order anything from this company again and do not recommend.

Just what I needed! Only company I could find to make a custom mattress for our family cradle! I could easily choose the shape, dimensions, and thickness and they offered a fitted sheet. Mattress came within two weeks, fits great, and is waterproof! Can’t wait to use it with baby girl in September to keep our family cradle tradition!

The wood step stool I ordered for my… The wood step stool I ordered for my Granddaughter, white with pastel lettering, is even better than I expected. It's beautifully painted and arrived well before Christmas. I did have a perplexing experience, however. At least a week before I received the stool, I kept getting survey requests asking how I liked the product. Thinking it may have been lost, I called the company. The woman who answered took my order number, I was put on hold. She returned and said the stool would not be delivered for two weeks, until after Christmas. I was very disappointed... until two hours later when the stool arrived on my porch. Merry Christmas!

My Premier Baby Gift When it comes to the grandchildren of close friends or members of my family, I consider the name puzzle store to be the premier gift to give. I have ordered five so far from this company and have been exceedingly pleased with the quality. All the children love their stools which help them learn their names in colorful ways and enable them to reach bathroom sinks. Parents tell me they come especially handy when it’s time to potty train, and the children need a stool for their feet.