I bought two slacks I bought two slacks, same type; both were listed in good condition. However, one was in warn condition (fair). The was a warn spot that requires a patch and the cusp of the hem was somewhat shredded. I don't consider it a bad purchase, but there should be conformity in labeling the quality of the items. There should be some kind of Quality Control to insure accurate descriptions of the condition of the clothes.

Great prices - Slow deliveries Swap offers an awesome selection of items and you can filter according to preferences including sizes, styles, condition, as well as price. On the downside, the site typically only provides 2 views of each item, one front and one back view, along with very basic descriptions. The major drawback is the cost of shipping and very slow deliveries.

Refund Code Impossible to Use If you get what you want, great! Love to get clothes for cheap. If you don't, bad news, the "refund code" doesn't work. I theoretically got a code for store credit, but the directions for how to apply it to my account don't work. The email to reach customer service must be under-staffed or not staffed at all; I reached out a month ago - NO response. Very disappointed. Would have been happy to use the store credit, if I actually had access to it!

This used to be my favorite go to… This used to be my favorite go to online thrift. Now, it is completely impossible to find what you want. The new changes are terrible. I will never shop with them again.

Long delays, lack of communication Not honest about shipping. "Slight delays" are several weeks (if not moving to months) behind with no communication. Replies from their support team are weeks behind as well. Customers are left with little to no information for an issue that has (apparently from their automated emails) been ongoing for a good long while. They are happy to take your money for the possibility that you might one day get something. By the time you have had enough with delays, you will find the timeframe for a chargeback has elapsed.