Horrible I paid for three cardigan… Horrible I paid for three cardigan sweaters came to a total of $27.84 which included the postage I only received one sweater they lied on the invoice and said the total order was $9.99 but they only refunded me $6.42 so they still owe me a refund of $17.85 I have the bank records to prove this. This company is getting worse and worse they have messed up three orders in less than a years time. Save yourself some aggravation and don't shop there it's hit or miss

It took forever to receive my purchase… It took forever to receive my purchase (3 weeks) and then a few items were missing although credited. No customer service phone number, only email which no one ever contacted me. I’m not sure I would use them again.

It's been years since I've ordered from… It's been years since I've ordered from Swap and back then they were good. Now I feel like they scam people out of their hard earned money. It's nearly impossible to get anyone on the phone and when replying to emails, they send automated messages stating they have numerous tickets. It's been over 2 weeks and I haven't gotten any word in regards to my order. I definitely don't recommend this "business" to anyone.

Disappointed seller I am never going get a return to cover the postage of the clothes! Just a huge loss, better off to advertise on FB market place.

The items I purchased said good… The items I purchased said good condition but when I received the items most of them looked like rag. Very worn out, piling, stains and etc. Should not sell garbage to customers. What is the point trying to save the planet when thredup is accumulating more garbage in my house. Very unprofessional, not trust worthy and worst shopping experience.