It took forever to receive my purchase… It took forever to receive my purchase (3 weeks) and then a few items were missing although credited. No customer service phone number, only email which no one ever contacted me. I’m not sure I would use them again.

A five-star company I bought 5 blouses for a total of $35 which included shipping. I kept 3 of the blouses because 2 were too tight in the bust. I appreciate Swap.com because of their 100% guarantee return policy. The experience I have had with previous secondhand clothing company's there was a "no return" policy. I was so enthralled with my experience; I told a half dozen women of my great find!

Everything I purchased was exactly as I anticipated Everything I purchased was exactly as I had hoped. Great items (specifically ties and dress shirt) that looked brand new but at a fraction of the price. I continually shop Swap.com because I've found so many great deals on designer clothes and items that I can't locate anywhere else. Highly recommend shopping here first before going to the stores or even online (like Amazon).

Long delays, lack of communication Not honest about shipping. "Slight delays" are several weeks (if not moving to months) behind with no communication. Replies from their support team are weeks behind as well. Customers are left with little to no information for an issue that has (apparently from their automated emails) been ongoing for a good long while. They are happy to take your money for the possibility that you might one day get something. By the time you have had enough with delays, you will find the timeframe for a chargeback has elapsed.

Vague descriptions and the worst customer treatment Vague descriptions of items without measurements or back of item pictures and anti-customer service make this a site a true gamble. You may accidentally get a good item here and there but you will almost certainly have one or more items canceled per order and should you receive velvet dress pants with rhinestones when you ordered plain black casual pants they may send a snarky reply "cannot issue a refund for the pants as there is nothing physically wrong with the pants, and what you described is a customer choice issue." She then she further clarifies: "We refund any item that is damaged, significantly differs from the listing--purchased a pair of pants and got a dress falls under this category." She warns there are no options for "buyers remorse" so buyer beware as you are very likely to have remorse here at some point. It is not worth the CS disrespectful tone to reach out nor the irritation (colors are also very off in their pictures so keep this in mind if you decide to risk it.)