Order was timely Order was timely, had an issue with 1 missing spring. Jumpflex sent replacement promptly even though it was several weeks later at install when missing item discovered. Long wait for slide but upon restock was promptly sent. Only thing that bugged me was I had to pay for shipping when I could have ordered thru amazon shipping free at same price. Opted to order direct from company to ensure I did not receive someone else's return with missing or defective parts since I had to pay for professional install.

The gold standard for quality/service. Couldn't be happier with this purchase and the product support received. Purchased shortly after moving to new neighborhood. Our backyard instantly became the hangout for our kids and their friends because of this trampoline. The quality of these trampolines fill me with confidence that our kids and their friends can play safely.

Never an issue! Always a pleasure working with this company! I cannot say enough good things about their customer service and how amazingly they communicate. I recommend this company to all my friends b/c it's a quality product and staff. Thank you Jumpflex, you are amazing!

Our safety net ripped near the zipper zipper Our safety net ripped near the zipper. We contacted jumpflex and without any questions or pictures or anything, they sent a new safety net and received it in a timely manner! Super customer friendly and made our entire experience super awesome and stress free. A great quality Trampoline at an affordable price! Would encourage anyone who is looking for great product at a great price with a great customer service experience. Jumpflex is it!

Amazing in everyday! I can't believe how amazing their customer service was. Extremely prompt (as in almost immediate to get back to us). They went above and beyond to resolve our net issue, honoring the lifetime warranty with no questions asked. They mailed it right away to us and also did a great job of communicating throughout the process. It is so rare to find such amazing customer service now days and Jumpflex hit it out of the park! The money we spent on this trampoline has been more than worth it and would definitely buy from them again.